TEL: hyperlink & Chrome Plugin not working

Discussion in 'Windows' started by Kim Eyckmans, Nov 30, 2017.

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  1. Kim Eyckmans

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    Hello everyone,

    I'm Running 15.5.6354.2 in STD

    In any browsers when clicking on a 'Tel:' hyperlink to start a call, nothing happens.
    I've done everything written in the manual : https://www.3cx.com/docs/tel-protocol-3cx/

    I checked the default program settings in windows for the 'Tel:' link is set to 3CX.
    Changing the 'Tel:' URL protocol to Skype and it works fine. Skype opens and the call is started.

    When working in chrome and running the plugin I have the same behavior.

    The outlook client is not working as well. Same issue as this threat.
    https://www.3cx.com/community/threads/outlook-plugin-not-dialing.52352/#post-214962

    I've test this on several computer, all win 10 fully patched.



    Can anyone relate ?

    thanks
     
    #1 Kim Eyckmans, Nov 30, 2017
    Last edited: Nov 30, 2017
  2. complex1

    complex1 Active Member

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    Hi,

    Maybe I am wrong, but as far as i know a 3CX Phone System Pro Licence is required.
     
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  3. Kim Eyckmans

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  4. jed

    jed New Member

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  5. Kim Eyckmans

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    Indeed, that's where i looked, but nothing about windows integration. This is the default windows hyperlink for phone.
    Looking at the setup page from 3CX, i asume its for all editions. https://www.3cx.com/docs/tel-protocol-3cx/
     
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