tel links on v12

Discussion in '3CX Phone System - General' started by craigreilly, Mar 12, 2014.

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  1. craigreilly

    craigreilly Well-Known Member

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    I have 3cx v12 installed - 64SC Standard.
    I have 3cx Phone for Windows installed. It is working in CTI mode with my Yealink T46.
    In Chrome, phone numbers are now tel:// links.
    I click on one. A command box pops up and goes away. Nothing happens.
    In my registry, tel is linked to
    Code:
    C:\ProgramData\3CXPhone for Windows\PhoneApp\CallTriggerCmd.exe -cmd makecall:"%1"
    
    Should this be working?

    Even typing this in manually into a Command Prompt does nothing.
     
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  2. leejor

    leejor Well-Known Member

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    Are you saying the Chrome behaves differently from that of Firefox or IE?
     
  3. craigreilly

    craigreilly Well-Known Member

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    I do not have FF installed.
    In IE: no links at all.
    In Chrome I do have links, but:
    I have even uninstalled 3cx Phone for Windows and reinstalled.
     
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  4. carolinainnovative

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    I can confirm that running that command -
    Code:
    C:\ProgramData\3CXPhone for Windows\PhoneApp\CallTriggerCmd.exe -cmd makecall:"%1"
    and substituting %1 for a phone number ala:
    Code:
    C:\ProgramData\3CXPhone for Windows\PhoneApp\CallTriggerCmd.exe -cmd makecall:"803-555-5555"
    does make it attempt to dial out. Now, because I have two phones, I wasn't able to grab the call as I think CTI sent it to the one at my office (and I'm doing this from the house) - BUT - it does work.

    Now, tel:// links themselves - on my system, they're going to skype, as I just discovered. I never received any option to make 3cx the default, and it doesn't show up in "Default Programs" to MAKE it default... so I'll uninstall and re-install later and see what happens, but I can confirm that on my system, running CallTriggerCmd with makecall as specified above does work.

    I also set the registry key for tel links to match the command above, and it then makes calls appropriately via CTI using tel:// links.
     
  5. craigreilly

    craigreilly Well-Known Member

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    Like I have mentioned the command prompt opens and closes with out doing anything.
    Cti commands in windows phone work however.

    And trying code manually doesn't work.
     
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  6. carolinainnovative

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    Well, you asked "should this be working" - the answer I'm telling you is YES. It should be working. It is working as intended on my system.
     
  7. craigreilly

    craigreilly Well-Known Member

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    Thank you - and doesn't require PRO license correct? I have 64SC (I guess standard?? - I bought as v11)
    I will check some other workstations... Thanks for the info.
     
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  8. carolinainnovative

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    I would think not, because this should be functionality of 3cxphone - not the phone system itself. Although- I am running the equivalent of a pro license.

    I also just checked and it works in 3cxphone mode (ie not CTI) as well...

    Good luck!
     
  9. craigreilly

    craigreilly Well-Known Member

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    Thanks Chavous
    I tested 3cx Phone and CTI and both just pop up a command prompt saying "CallTriggerCMd" and goes away. So, I know the command is being sent.

    Can you perhaps send me a copy of the 3cxwin8phone.exe.config file so I can see if someting is different there?
     
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  10. layton

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    FWIW - I was seeing this exact same behavior - the cmd window would pop up & disappear with nothing happening. Couldn't get this to work just running CallTriggerCmd.exe from the command prompt either. We upgraded to a Pro license (for other functionality) - but after the upgrade the CallTriggerCmd started working as expected.

    I did notice that on this page (http://www.3cx.com/blog/docs/3cxphone-for-windows-api/) it mentions that "Development using 3CXPhone for Windows Plugin API requires 3CX Phone System PRO License." Granted, I wouldn't consider the use of the CallTriggerCmd executable that ships with a 3CX Std license to be considered development and require a PRO license - but I'm not making those decisions for 3CX :) Then again, that is the same page where they walk through creating the CallTriggerCmd.exe project using the API.

    Re: Skype - I had the same behavior with tel: links. You don't have to uninstall Skype, there is a setting in the Skype options where you can disable it from registering as the tel: link handler. If you don't disable this option and keep Skype installed, Skype will re-register as the handler for tel: links every time you launch Skype.

    Chad
     
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  11. craigreilly

    craigreilly Well-Known Member

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    I saw that too - but wouldn't consider that PRO functionality...
     
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  12. mcbsys

    mcbsys New Member

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    With 3CX 14, I also had CallTriggerCmd.exe unable to make calls, though it was communicating with 3CXPhone because it could list active calls (-l parameter).

    I upgraded the system license from the 2-call demo key, which is supposed to include "all commercial functionality" (Product 3CXPSPROFDEMO), to a 4-call NFR key (Product 3CXPSPROFNFR), and it started working.
     
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  13. tschmoker

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    I know this is an old thread but am hoping someone can help me.

    I had callto:// links working just fine for years until I upgraded to Windows 10 and it installed Skype.

    Skype changed the registry key and even though I have changed it back CallTriggerCmd.exe no longer works. I have tried typing directly into the command line and it does nothing.
     
  14. mcbsys

    mcbsys New Member

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    tschmoker, what version of 3CX are you running? What license level (Standard, Pro)?
     
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  15. Hardik Soni

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    i have install 3cx client v15,and im using MyPhoneCRMIntegration.DLL v15 in your example "CallTriggerCmdPlugin" in visual studio
    i added every settings,but when i run the example in CMD command like "
    C:\ProgramData\3CXPhone for Windows\PhoneApp>CallTriggerCmd.exe -cmd makecall:+919974189589"
    not working
    and after execute "C:\ProgramData\3CXPhone for Windows\PhoneApp>"
    can you please help me how can i run?????
     
    #15 Hardik Soni, Jun 7, 2017
    Last edited: Jun 7, 2017
  16. Hardik Soni

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