- Joined
- Jul 21, 2016
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- 4
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We currently have a DR which asks callers to press 1 for support, this then contacts the support RG.
I would like a stage between pressing 1 and hitting the RG where a temporary status message can be recorded from hte handset e.g. "There is currently a nationwide Internet issue, if your problem is not connected to this please press 1 to continue.
This would reduce the workload on the call administrators as after a nationwide outage we have numerous customers who call in to report the same issues.
I would like a stage between pressing 1 and hitting the RG where a temporary status message can be recorded from hte handset e.g. "There is currently a nationwide Internet issue, if your problem is not connected to this please press 1 to continue.
This would reduce the workload on the call administrators as after a nationwide outage we have numerous customers who call in to report the same issues.