instead of using a bunch of .wav files lets use a TTS engine for prompts so we can use the same voice for "please wait" and "thanks for calling EasyComp Zeeland". The best free open voices are those from you'll never guess .... Go on, try a guess. or just ask Siri.. Yes i'm talking bout apple :shock: these TTS voices are the best for this kind of use, im already doing it myself. for a https://easycompzeeland.nl/shop/easyvoice-plus/ click it! It is in dutch but just go to the pane, audio voorbeelden which is means audio samples!