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The Emergency code is used to toggle the status of the Phone

Discussion in '3CX Phone System - General' started by jasonhayes, Jan 10, 2013.

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  1. jasonhayes

    jasonhayes New Member

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    For the first time ever I used the Emergency code to toggle the status of the Phone System between In Office to Out of Office, because we were working late when the office was closed. When we left I toggled it back to closed, the next day we had no phones calls, then checked by phone the office numer to find during open hours the phone system was still on out of hours. What have I done wrong, I guess when the opening hours came back around the system would open the lines again. Do I have to re-boot the 3cx system to get it back to auto swicthing between office hours and closed hours?
     
  2. lneblett

    lneblett Well-Known Member

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    Re: The Emergency code is used to toggle the status of the P

    The emergency codes override the pre-programmed office hours. You do not need to reboot, but rather if you have forced the system to "out", it will remain out until your force it back "in" or, you force it back to normal in which case the pre-programmed settings come back in to effect.

    You define and set the code in the advanced settings, dial codes.

    As an example you set the code to *99. Dialing *991 will force the system to in, *992 will force to out. If invoked, these settings remain in play until you dial *99 which then places the system back to normal. The system will play a confirmation of the setting over the handset which dialed the code. Just remember that dialing *991 or *992 causes the system to stay in that respective mode until you change it to normal.

    So, if you want to come in and work part of a day in which the office is at the time normally closed, you can dial *991 so the system will start accepting calls as though normal office hours were in effect. When ready to leave simply dial *99 and the system will immediately configure itself to what the office hours rules are.
     
  3. jasonhayes

    jasonhayes New Member

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    Re: The Emergency code is used to toggle the status of the P

    Thanks, worked I had not set it back to Auto. The manual is a little lacking in the process just saying....
    "The Emergency code is used to toggle the status of the Phone System
    between In Office to Out of Office. This code is not defined by default. If you
    want to use this code, you will need to define your own code from the Dial
    Codes page."
     
  4. craigreilly

    craigreilly Well-Known Member

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    Re: The Emergency code is used to toggle the status of the P

    from: http://www.3cx.com/blog/voip-howto/dial-codes/

    Usage of this dial code

    Let us assume that the administrator configures this dial code to be *64.
    Let us also assume that the global office hours are set from 9am till 5.30pm.

    Setting all your ports to In Office hours

    If the Administrator dials *641 (appends a 1 to the code), a prompt will be played stating that the “3CX Phone System is now set to IN OFFICE HOURS”. This means that the 3CX Phone System will disregard the current time, or day (even if it is a holiday) and set all the routes of the Gateways, VoIP Providers and DID/DDI’s to route to the In Office hours destination.

    Setting all your ports to Out of Office hours

    If the Administrator dials *642 (appends a 2 to the code), a prompt will be played stating that the “3CX Phone System is now set to OUT OF OFFICE HOURS”. This means that the 3CX Phone System will disregard the current time, or day (even if it is 10am for example) and set all the routes of PSTN Gateways, VoIP Providers and DID/DDI’s to route to the Out of Office hours destination.

    Setting all your ports to default office hours operation

    If the Administrator dials *64 (without nothing appended), a prompt will be played stating that the “3CX Phone System is now using the DEFAULT OFFICE HOURS”. This means that in this example, the 3CX Phone System will over ride the previous 2 commands and behave as follows – from 9am till 5.30pm lines/ports will be routed to In Office Hours destinations and from 5.31pm till 8.59am, the lines/ports will be routed to the Out of Office hour destinations.
     
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