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- Jul 30, 2016
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Hello,
We use call queues for some internal departments and one of those departments does a shift change so to speak in the middle of the day so I was wondering if anyone knows how to do a time based schedule change to a different call queue.
It's a strange situation because I know I can set up their office hours to log them out of the queue and what not but they need to be logged in to other queues they are a part of because they are still working. The call queue just needs to be routed to a different queue with different employees in it. I know I can do this for DIDs in inbound rules and set a schedule but not sure how to set up in the call queue itself.
Let me know if there are any questions.
We use call queues for some internal departments and one of those departments does a shift change so to speak in the middle of the day so I was wondering if anyone knows how to do a time based schedule change to a different call queue.
It's a strange situation because I know I can set up their office hours to log them out of the queue and what not but they need to be logged in to other queues they are a part of because they are still working. The call queue just needs to be routed to a different queue with different employees in it. I know I can do this for DIDs in inbound rules and set a schedule but not sure how to set up in the call queue itself.
Let me know if there are any questions.