Solved Time Based Call Queue

Discussion in '3CX Phone System - General' started by ntnetzeband, Jan 29, 2018.

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  1. ntnetzeband

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    Hello,

    We use call queues for some internal departments and one of those departments does a shift change so to speak in the middle of the day so I was wondering if anyone knows how to do a time based schedule change to a different call queue.

    It's a strange situation because I know I can set up their office hours to log them out of the queue and what not but they need to be logged in to other queues they are a part of because they are still working. The call queue just needs to be routed to a different queue with different employees in it. I know I can do this for DIDs in inbound rules and set a schedule but not sure how to set up in the call queue itself.

    Let me know if there are any questions.
     
  2. apostolis_3CX

    apostolis_3CX Support Team
    Staff Member 3CX Support

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    Hi ntnetzeband,

    An alternative would be to create a dummy extension, forward all calls to the extension and use the extension's forwarding rules to divert according to the status of the extension (since the extension will not be registered the call will be instantly re-directed according to the setup). Forward the call to Q1 (available) or Q2 (away). Then set specific office hours for the extension in order to auto switch status according the time of the day.
     
  3. Saqqara

    Saqqara Well-Known Member

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    ntnetzeband likes this.
  4. ntnetzeband

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    YiannisH_3CX likes this.
  5. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad to hear a solution was found to your query
     
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