Time based routing

Discussion in 'Ideas' started by Chris Coleman, Mar 24, 2017.

Time based routing 4.8 5 5votes
4.8/5, 5 votes

  1. Chris Coleman

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    Would it be possible to add time of day routing to ring groups / queues / digital receptionists? We have a number of services where menu options and prompts change depending on the day / time of day.

    I know office hours can be set on inbound rules, however, if somebody dials an extension number internally rather than the full DDi then time routing is unavailable?
     
  2. solutionsit

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    Another Option that should definitly be added.