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Time Clock for employees

Discussion in 'Ideas' started by HowardMaxfield241, Dec 5, 2017.

Time Clock for employees 5 5 1votes
5/5, 1 vote

  1. HowardMaxfield241

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    I think adding a feature to 3cx to allow people to clock in and out of their jobs would be very beneficial and a added incentive. Putting a tab within the 3cx managment console to allow administrative rights for payroll. It would basicly function the same way as the new hot desking feature, each employee has a code he or she punchs into the Desk phone or cell phone app.

    What do you all think?
     
  2. john wright

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  3. voiptoys

    voiptoys Active Member

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    You can already track when someone logs in / out of a queue, but that doesn't verify that the actual person logged in, vs one of their seatmates trying to cover for them. Still, even if you enforce a pin code, there is nothing to stop the employee from sharing that code with deskmates.

    Nevertheless, you could implement a basic timeclock with a CFD application. Configure a BLF to call the CFD extension. When the BLF is pressed, the CFD prompts the caller for the PIN, then verifies the PIN matches the calling extension. When verified, the CFD toggles their status in / out of queues and logs the information.

    It might also be helpful to have more information than just when they clocked in / out. For example, you might also want to know how long the employee was at lunch, etc. We currently log when an extension's presence changes (available, away, DND, etc.). That would give you a more accurate picture of how many hours an employee actually worked.

    If someone else clocked the employee in, then you would expect to see a lot of missed calls in reports, and question whether someone logged the employee in when they were not at their desk. In fact, simply ensuring everyone knows this information is being tracked may be a sufficient deterrent to cheating.
     
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    craigreilly likes this.