Time Issues with Auto Switch

Discussion in '3CX Phone System - General' started by rhys100, May 1, 2017.

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  1. rhys100

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    I have had a support ticket going for over a week now and they don't seem to be able to help.

    I did a Google cloud setup as per the documentation.

    I then set up my timezone under settings.

    I then set up my auto switch as per office hours 9-5

    However they end up going to busy during the night at some time, instead of 5 pm. I can't tell from the logs what time exactly.

    Can someone tell how I can diagnose and get the "time" sorted in my system? Is there something I need to do on the Google Cloud Instance?
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @rhys100

    Can you please provide me with the ticket number so i can take a look at your case?
     
  3. rhys100

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  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    As far as i can see a member of the support staff has requested the logs files of the PBX in order to troubleshoot your issue as the first set of logs did not contain the necessary information. Please proceed with the that so we can have a detailed view of the issue. As far as i understand the issue only occurs on Mondays?
     
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