Solved Today Call Log Disappeared after today update.

Discussion in '3CX Phone System - General' started by AH2, Feb 8, 2018.

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  1. AH2

    AH2 New Member

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    Hi,

    Today after installing the latest update on the server I can't see the call history for today calls, only from yesterday and older.... this it's on 2 different servers hosted on GPC.

    Any hints ?

    Thanks,
    AH
     
  2. AH2

    AH2 New Member

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    It looks like its related to the time, if I select show yesterday logs, it shows for Feb 06 2018, not Feb 07 2018....
     
  3. AH2

    AH2 New Member

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    Yes, that's what I meant by installing the latest update.
     
  4. kedesignz

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    Updated to "15.5.8801.3" today (02/08/2018), and we're also experiencing the reported behavior(s).

    - After update, unable to view logs for today's date, 02/08/2018.
    - When clicking "Call Log" without any filters it shows records for 02/07/2018.
    - When applying filter for "Yesterday" it shows records for 02/06/2018.

    Potential bug?
     
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  5. jimbo59

    jimbo59 Member

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    They'll fix that in SP4
     
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    #5 jimbo59, Feb 8, 2018
    Last edited: Feb 9, 2018
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  6. sip.bg

    sip.bg Active Member

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    Probably there won't be SP4, right v.16
     
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  7. kedesignz

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    Are these public releases not tested for QA?
     
  8. THCO

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    Same issue here, Anyone know of a fix?
     
  9. kedesignz

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    THCO,

    I was able to change the server date to the next day 02/09/2018, to view today's (02/08/2018) records.

    However, I wouldn't recommend this as a fix.
     
  10. kedesignz

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    Jimbo59,

    Agreed, I am currently rolling back one of our servers.

    I am seeing more issues with SP3 than actual fixes or new features.
     
  11. AH2

    AH2 New Member

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    They haven't commented anything so far, so I would guess it's a bug and they'll try to push it asap. I hope :) ..... how can I downgrade ?

    Thanks.
     
  12. kedesignz

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    AH2,

    We keep daily backups, for 7 days.

    I am trying to look for a 15.5 SP2 download file or link.

    May rollback to a previous version using a backup.

    I currently have a installer for "15.0.55955.0", if needed.
     
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  13. sip.bg

    sip.bg Active Member

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    Which version for what OS you are looking for ?
     
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  14. AH2

    AH2 New Member

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    Im running servers on Google Cloud, and have backups taken every night, if I restore to lastnight backup would this downgrade ?
    [​IMG]

    Thanks.
     
  15. AH2

    AH2 New Member

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    Yeah it looks like they wanted to do hot testing in the wild, not very smart!
     
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  16. kedesignz

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    AH2,

    I don't believe so since that is primarily data and configuration files.

    Your will need to reinstall "3CX Phone System" from a previous version, and make sure your backup is for that version.

    I can't speak for Google Cloud, as we currently use Amazon EC2, however the process should be the same I believe.

    I was able to locate the following 3cx Phone System 15.5 SP2 link for Windows.
    http://downloads.3cx.com/downloads/3CXPhoneSystem155.5932.2.exe

    I have the following files if needed:

    3CXPhoneSystem155.5932.2 - Windows
    3CXPhoneSystem155.6354.2 - Windows
     
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  17. sip.bg

    sip.bg Active Member

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    Note that 15.5.5932.2 is SP2 beta version.
    What version and what OS you need ? Send me email (see signature below) or a private message with your email. I will send you a link for wetransfer with file you want.
     
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    #17 sip.bg, Feb 9, 2018
    Last edited: Feb 9, 2018
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  18. THCO

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    I logged in from a different computer and now call logs are working. So maybe try clearing browser cache to see if that fixes it.
     
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  19. kedesignz

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    sip.bg,

    Thanks for the info; it was from a public release link.

    Is 155.6354.2 a SP2 final release, non-beta; this is what we had previously.
     
  20. kedesignz

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    THCO,

    Thanks for that, confirmed working on another PC, different network also.

    Little things that we forget to check.

    I assumed it was similar to the recording issue in the previous build.

    Still going to keep the installers archived in the future.
     
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