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Toll free incoming calls - dissallow transfer

Discussion in 'Ideas' started by slsupport, Nov 16, 2015.

  1. slsupport

    Joined:
    Nov 16, 2015
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    Hello,

    Couple of our clients have toll free numbers via SIP or PRI.

    They are requesting quite a bit that if a call came in from their toll free number.. they shouldn't have the ability to transfer the call internally.. to ensure they don't pay heavy toll-free cost.

    They are also worried because people can use that as a u-turn to call out. Example:
    Someone calls into the toll-free number.. and a extension answers and then in return transfer the call to a external number, or even a international number.

    This honestly is quite a custom request.. but we can relate to similar scenarios in other places.

    Essentially.. maybe a ability on the inbound rule which allows the admin the allow/dissallow call transfer to another extension / external number etc.

    Thanks.