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- Mar 21, 2017
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Hi
I am trying to active this following as part of a bigger project..
After meeting certain criteria (this part of the VAD is done ) the call is transferred once this call is answered
The agent (person who answered) is required to input a pin to continue with the call , and then various other things happen
I have one callflow at the moment , so i need to somehow detect when the call is answered and then ask them to input a code , validate against a database etc and then carry on
Can i even achieve this with VAD ?, I have done some reading around and I understand once the call is transferred it is disconnected from the 3CX system .. so not even sure this is possible ...
Thanks
I am trying to active this following as part of a bigger project..
After meeting certain criteria (this part of the VAD is done ) the call is transferred once this call is answered
The agent (person who answered) is required to input a pin to continue with the call , and then various other things happen
I have one callflow at the moment , so i need to somehow detect when the call is answered and then ask them to input a code , validate against a database etc and then carry on
Can i even achieve this with VAD ?, I have done some reading around and I understand once the call is transferred it is disconnected from the 3CX system .. so not even sure this is possible ...
Thanks