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Transfer call from windows to IP phone

Discussion in 'Windows' started by nikivk, Aug 21, 2016.

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  1. nikivk

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    Hello,

    I just installed a 3CX-system in a small business (35 users).
    Most of the users using a dect-phone (Snom).
    I've provided the receptionists with a headset as well, to use the windows application and that works great!

    They mostly use the windows application, because it's easier to use a pc with both hands free...
    the PC and dect-phone are using the same extension.

    Is there a way to transfer the call from the windows-application to their own dect-phone?

    I haven't found a solution on this forum and in the manuals.

    Kind regards,
    Niki
     
  2. leejor

    leejor Well-Known Member

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    I assume that you are having a problem because they're both the same extension number number.

    You could try setting that extension to allow more than one call at a time. If you can call from one to the other, without the number "status" being busy, then transfer might work. I haven't tested that scenario myself, but it's worth a try.
     
  3. neville

    neville New Member

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    This works as leejor states. You can transfer between IP phones, windows clients, and mobile clients. I just tested.

    Chuck
     
  4. ian.watts

    ian.watts Active Member

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    fwiw, I park/unpark.. seems to be less messy (like.. routing off to my own voicemail if I fail to pick it up, etc..).
     
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