Transfer Call

Discussion in '3CX Phone System - General' started by galal202, Jun 23, 2008.

Thread Status:
Not open for further replies.
  1. galal202

    galal202 New Member

    Joined:
    Jun 23, 2008
    Messages:
    235
    Likes Received:
    0
    Hello
    I have grandstream 2020 and when i trnasfer a call to other party and close my phone
    and this party does not ansower the call does not back to me
     
  2. galal202

    galal202 New Member

    Joined:
    Jun 23, 2008
    Messages:
    235
    Likes Received:
    0
    Thank You

    Grand stream 2020
    1 - I pick up the phone
    2 - after some words I push transfer then party "2" internal phone numbre "xxxxx"
    3 - hang up the phone
    4 - no ansower from party 2
    5 - the call does not ring back to me
     
  3. archie

    archie Well-Known Member
    3CX Support

    Joined:
    Aug 18, 2006
    Messages:
    1,299
    Likes Received:
    0
    Matt is right, blind transfer isn't supposed to "ring back" in any circumstances. If you want to make sure your transfer will succeed - use attended transfer.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. Fredrik

    Joined:
    Aug 12, 2009
    Messages:
    3
    Likes Received:
    0
    will it be supported i 3CX? I think it's posible to have a fowarding rule "back to sender" and if its external number thats calling direct to the person it shuld skip this rule jump to the rule under if nu answer...
     
  5. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,878
    Likes Received:
    307
    Seeing as "most" employees in a business situation have voicemail a number of employers do not even allow blind transfer to work on their companies PBX. they want to make sure that customers get through to a person, not voicemail unless they request that. I haven't seen a PBX that will bounce the call back to the person doing the transfer, it will normally ring for a preditirmined time then go to that persons VM.

    If i as a customer reach you but the person i should be speaking to is "Mary", you transfer me to "Mary's" phone and after 3 or 4 rings I will go to her voicemail, not back to you or you will have to spend your time taking my message and then walk over to "Mary's" desk with it , if it's even in the same office.
     
  6. Fredrik

    Joined:
    Aug 12, 2009
    Messages:
    3
    Likes Received:
    0
    you can turn the problem. you have a receptionist who receives a call /case and run attendet Trans fear for my colleague who fits Baastad depending on the case. when the receptionist call my colleague to se if the have time to take the call (25sec) two more customers calls in during that time. receptionist will now spend a lot of time to call my colleague before the transfear. If the receptionist can make a blind transfear and the person bounce back so the receptionist can send to the person who is the second best position it would save time. would the call bounce back to a group of receptionist can the call end up with another receptionit and you have to say the hole case one mor time... several PBX in sweden have this function.
     
  7. amygoda

    amygoda Member

    Joined:
    Sep 18, 2006
    Messages:
    436
    Likes Received:
    0
    Hello,
    I think It's important feature because all analog pbx do it

    it can be like an option when transfer external calls

    if you want to leave a message Press the number 2
    If you want to go back press the number 2

    or Transfer the call with code, meaning that are the call not answered from the other party to this call turned into me
     
  8. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

    Joined:
    Nov 19, 2008
    Messages:
    1,506
    Likes Received:
    100
    I dont know what the issue is but for the Entire time i've been testing Version 8 this transfer issue does not exist anymore.
    You can just Blindly transfer to any Number and if for some reason that Number does not exist the call will not drop anymore.

    I cant be 100% sure for Version 7.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.