Transfer esternal calls - Cannot build transfer target by DB

Discussion in '3CX Phone System - General' started by hectorcaban, Oct 1, 2007.

  1. hectorcaban

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    Anytime I transfer calls it does not work.
    This is what I am getting.


    12:56:29.257 StratInOut::eek:nHangUp [CM104007] Call(74): Call from Ln:10001@GXW-4104 to 8001 has been terminated by Ln:10001@GXW-4104; cause: BYE; from IP:192.168.1.100
    12:56:23.171 MediaServerReporting::RTPSender [MS104000] Call(73) Ext.7004: (ACTIVE) RTP stream to 192.168.1.49:2268 restored.
    12:56:20.035 StratInOut::eek:nHangUp [CM104007] Call(75): Call from Ext.7004 to 7002 has been terminated by Ext.7004; cause: CANCEL; from IP:192.168.1.49
    12:56:18.755 CallStrategy::Transfer [CM104000] Call(73): transfer failed
    12:56:18.755 StratTransfer::initialize [CM008004] Call(73): Cannot build transfer target by DBCfg
    12:56:18.755 StratLink::Transfer [CM104002] Call(73): transfers Ln:10000@GXW-4104 from Ext.7004 to sip:7002@192.168.1.10
     
  2. Ryandc

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    Re: Transfer esternal calls - Cannot build transfer target b

    Bind your GXW-4104 to PBX in the Gateway/Providers menu. If you don't, your transfers will fail and your voice quality will suck. I had this same issue.

    Incidentally, voice quality with these things still sucks after you tie them to the PBX, but has provided us the impetus to go to a complete VOIP solution.
     
  3. hectorcaban

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    Is this what your talking about:
    "PBX delivers audio " if not then how do you bind it ?
     
  4. Mirzab

    Mirzab Member

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    In the Gateway / Providers menu it is indeed "PBX delivers Audio"

    In the Edit Extension menu it is "Bind to Media Server"

    I am not a fan of using these options for internal extensions since I believe they result sometimes in new issues. I did not read the full context of this thread though so if its for testing, go for it.
     
  5. AlecM

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    Hector,

    I had a similar issue with my PSTN calls not transferring when doing an attended transfer.

    See my thread on this topic: http://www.3cx.com/forums/categorie...ing-a-pstn-call-fails-attended-transfer-2594/

    My equipment:
    GS GXW-4104 FXO gateway
    GS BT200 handsets

    The resolution for me was to set the following configurations:
    • 3CX -> Lines -> Manage -> PSTN Gateway
      -> Gateway Capabilities
      Supports Re-Invite = ON
      Supports Replaces header = OFF

      -> Other options
      PBX delivers audio = OFF
      Caller-Id in = 'Contact'
    (this setting for Caller-ID sends the 3CX virtual extension to the handsets instead of the calling number, so I can use the distinctive ring pattern of the BT200 - you may not want to change this from 'From' if you are using Caller-ID. I'm in the UK and the Caller-ID is not being transferred)

    Then for the PSTN Virtual Extensions:

    • 3CX -> Lines -> Manage -> Identification
      -> 10000 (same for 10001 and 10002)
      -> Other Options
      Maximum simultaneous calls = 3
    Then for each extension:
    • 3CX -> Extensions -> (select each one in turn)
      -> Other Options
      Supports Re-Invite = ON
      Supports Replaces header = ON
      SIP ID = (the extension number)
    Once all these were set, I was able to perform an attended transfer as well as blind transfer on both internal (SIP) calls and incoming PSTN calls.

    Hope that helps!

    Alec
     

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