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Transfer esternal calls - Cannot build transfer target by DB

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hectorcaban

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Anytime I transfer calls it does not work.
This is what I am getting.


12:56:29.257 StratInOut::eek:nHangUp [CM104007] Call(74): Call from Ln:10001@GXW-4104 to 8001 has been terminated by Ln:10001@GXW-4104; cause: BYE; from IP:192.168.1.100
12:56:23.171 MediaServerReporting::RTPSender [MS104000] Call(73) Ext.7004: (ACTIVE) RTP stream to 192.168.1.49:2268 restored.
12:56:20.035 StratInOut::eek:nHangUp [CM104007] Call(75): Call from Ext.7004 to 7002 has been terminated by Ext.7004; cause: CANCEL; from IP:192.168.1.49
12:56:18.755 CallStrategy::Transfer [CM104000] Call(73): transfer failed
12:56:18.755 StratTransfer::initialize [CM008004] Call(73): Cannot build transfer target by DBCfg
12:56:18.755 StratLink::Transfer [CM104002] Call(73): transfers Ln:10000@GXW-4104 from Ext.7004 to sip:[email protected]
 
Re: Transfer esternal calls - Cannot build transfer target b

hectorcaban said:
Anytime I transfer calls it does not work.
This is what I am getting.


12:56:29.257 StratInOut::eek:nHangUp [CM104007] Call(74): Call from Ln:10001@GXW-4104 to 8001 has been terminated by Ln:10001@GXW-4104; cause: BYE; from IP:192.168.1.100
12:56:23.171 MediaServerReporting::RTPSender [MS104000] Call(73) Ext.7004: (ACTIVE) RTP stream to 192.168.1.49:2268 restored.
12:56:20.035 StratInOut::eek:nHangUp [CM104007] Call(75): Call from Ext.7004 to 7002 has been terminated by Ext.7004; cause: CANCEL; from IP:192.168.1.49
12:56:18.755 CallStrategy::Transfer [CM104000] Call(73): transfer failed
12:56:18.755 StratTransfer::initialize [CM008004] Call(73): Cannot build transfer target by DBCfg
12:56:18.755 StratLink::Transfer [CM104002] Call(73): transfers Ln:10000@GXW-4104 from Ext.7004 to sip:[email protected]

Bind your GXW-4104 to PBX in the Gateway/Providers menu. If you don't, your transfers will fail and your voice quality will suck. I had this same issue.

Incidentally, voice quality with these things still sucks after you tie them to the PBX, but has provided us the impetus to go to a complete VOIP solution.
 
Is this what your talking about:
"PBX delivers audio " if not then how do you bind it ?
 
In the Gateway / Providers menu it is indeed "PBX delivers Audio"

In the Edit Extension menu it is "Bind to Media Server"

I am not a fan of using these options for internal extensions since I believe they result sometimes in new issues. I did not read the full context of this thread though so if its for testing, go for it.
 
Hector,

I had a similar issue with my PSTN calls not transferring when doing an attended transfer.

See my thread on this topic: http://www.3cx.com/forums/categorie...ing-a-pstn-call-fails-attended-transfer-2594/

My equipment:
GS GXW-4104 FXO gateway
GS BT200 handsets

The resolution for me was to set the following configurations:
  • 3CX -> Lines -> Manage -> PSTN Gateway
    -> Gateway Capabilities
    Supports Re-Invite = ON
    Supports Replaces header = OFF

    -> Other options
    PBX delivers audio = OFF
    Caller-Id in = 'Contact'
(this setting for Caller-ID sends the 3CX virtual extension to the handsets instead of the calling number, so I can use the distinctive ring pattern of the BT200 - you may not want to change this from 'From' if you are using Caller-ID. I'm in the UK and the Caller-ID is not being transferred)

Then for the PSTN Virtual Extensions:

  • 3CX -> Lines -> Manage -> Identification
    -> 10000 (same for 10001 and 10002)
    -> Other Options
    Maximum simultaneous calls = 3
Then for each extension:
  • 3CX -> Extensions -> (select each one in turn)
    -> Other Options
    Supports Re-Invite = ON
    Supports Replaces header = ON
    SIP ID = (the extension number)
Once all these were set, I was able to perform an attended transfer as well as blind transfer on both internal (SIP) calls and incoming PSTN calls.

Hope that helps!

Alec
 
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