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- Joined
- Sep 19, 2007
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Interesting issue....
Incoming calls get routed to a hunt group. Often these get picked up before the 2nd phone in the group rings - user dials 8100 to pickup (this has been setup in dialcodes section)
If the user does a pickup, on an incoming but external call, answers the call and then attempts a transfer, the originator is passed to on-hold music and can never be recovered.
If however I dial the hunt group directly (as an experiment) the diverting works as planned.
Phones are Linksys 942
Tim
Incoming calls get routed to a hunt group. Often these get picked up before the 2nd phone in the group rings - user dials 8100 to pickup (this has been setup in dialcodes section)
If the user does a pickup, on an incoming but external call, answers the call and then attempts a transfer, the originator is passed to on-hold music and can never be recovered.
If however I dial the hunt group directly (as an experiment) the diverting works as planned.
Phones are Linksys 942
Tim