- Joined
- Mar 13, 2018
- Messages
- 126
- Reaction score
- 17
Hey guys,
Weird issue,
Sometimes, a client will call and dial the extension he wants in the IVR (nothing new here) but the call will not go to the correct extension, it randomly goes elsewhere. The call logs shows that he dialed the other extension and not the real one.
Example:
external caller dials extension 101, the system recorded that he dialed 103, call is transferred to 103.
Everything says he dialed 103 but he in fact dialed 101.
This is random, all extension are set to available with no transfers.
Anyone have an idea what is going on?
Weird issue,
Sometimes, a client will call and dial the extension he wants in the IVR (nothing new here) but the call will not go to the correct extension, it randomly goes elsewhere. The call logs shows that he dialed the other extension and not the real one.
Example:
external caller dials extension 101, the system recorded that he dialed 103, call is transferred to 103.
Everything says he dialed 103 but he in fact dialed 101.
This is random, all extension are set to available with no transfers.
Anyone have an idea what is going on?