• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Transfer - Server Fehler

Status
Not open for further replies.

bewitch

Joined
Jan 15, 2013
Messages
3
Reaction score
0
Hello,

at first, sorry my english ist not so good.

Okay, i have a problem with the 3CX VoIP Phone on Windows.

If I get or do a call and will connect it internally, I get the error: System Failure.
Everything else works fine. Only the Transfer (Intern and Extern) give me a Server Failure.

I have a FritzBox 6360 Cable with the Provider unitymedia.
Windows 64-Bit

I hope you can help me. In Englisch or German :)

Thanks.
 
Are you using the 3CX phone in conjunction with the 3CX PBX, or just with a VoIP provider? And to whom are you transferring a call to?
 
leejor said:
Are you using the 3CX phone in conjunction with the 3CX PBX, or just with a VoIP provider?
I'm using the free Version of 3CX phone in conjunction with the Router: FritzBox Cable 6360 http://www.avm.de/en/Produkte/FRITZBox/FRITZ_6360_Cable/index.php and my VoIPProvider is Unitymedia http://www.unitymedia.de/

leejor said:
And to whom are you transfoerring a call to?
The telefoncall should be routed internally on Phonnumber **221 or **222 or **50 etc.
Alternativ can the Call transfoerring to a extern number, but i become the same error.
 
There are generally three types of transfers, blind, consultative, and attended. It may be that the type that the 3CX phone is attempting does not work with (is not compatible with) your FritzBox.

You may want to make use of something like Wireshark to see exactly what is happening, and perhaps contact FritzBox to see what they expect as a SIP transfer message. They may also have a forum that might be of some help.

Looks like this issue has come up before... http://www.3cx.com/forums/3cxphone-fritzbox-7270-transfer-calls-29303.html
 
I have make a capture from the Error with Wireshark, but i dont know what can i to do with it.
Can you Help me, when i give you the Datei.
 
Sorry, I'm not familiar with the FritzBox.

If you read the other posts, it sounded as if there would have to be some changes in the Fritzbox firmware to make this work.
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,629
Messages
748,931
Members
144,741
Latest member
Boykins_54
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.