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Transfer to operator prior to hitting voice mail

Discussion in '3CX Phone System - General' started by MarkLilly, Oct 21, 2016.

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  1. MarkLilly

    Oct 21, 2016
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    Hi all

    V15 install
    Have recently setup 3cx for a client.
    They would like to achieve the following
    Once a caller is transferred to an extension, and before vmail kicks in (20 secs), the caller can press "*" to be transferred to the operator.
    This can be done once the vmail is connected to, but not (afaik) prior.
    Is there anyway to do this?
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