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TransferComponent in VAD does not play onhold.mp3

Discussion in 'CRM / Helpdesk / App Integration' started by len@Arena, May 2, 2013.

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  1. len@Arena

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    I have a flow which transfers a call using the VAD transfer component. The transfer works however whilst the transfer is occurring the client does not hear anything with the result that a lot of people simply hang up thinking that nothing is happening. Digging in the server activity log I found the following entry:
    Cannot open stream source 'c:\programdata\3cx\data\ivr\prompts\onhold.mp3'
    I browsed to the location from windows explorer and assigned the group everyone read rights to the file assuming it was a windows rights issue but the situation did not improve.

    Any ideas? Same script worked fine under version 8, I am now running this script on a version 11 3cx.
     
  2. VAD_Support

    VAD_Support Active Member

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    Is the audio file played if you make a regular transfer (not from the VAD)?

    The VAD doesn't make anything special to transfer the call. It's just like any other extension transfering a call...
     
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