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- Sep 15, 2011
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Hello,
I'm very new to PBX and VoIP Phones. I got everything setup and working, but I came across a problem when trying to transfer a call from a Cisco SPA501G to the 3CX software phone.
Here are the results of other transfer attempts:
3CX Phone to 3CX Phone - Works
3CX Phone to SPA501G - Works
SPA501G to SPA501G - Works
SPA501G to 3CX Phone - Fails
I noticed that with the SPA501G phones you have to dial the extension number followed by a "#" to transfer the call, while the 3CX Phones don't need a "#". I feel like this has something to do with it... I'd prefer not having to dial the pound to transfer anyways, so is there a way to change this regardless of whether it will help?
Any ideas?
Thanks
I'm very new to PBX and VoIP Phones. I got everything setup and working, but I came across a problem when trying to transfer a call from a Cisco SPA501G to the 3CX software phone.
Here are the results of other transfer attempts:
3CX Phone to 3CX Phone - Works
3CX Phone to SPA501G - Works
SPA501G to SPA501G - Works
SPA501G to 3CX Phone - Fails
I noticed that with the SPA501G phones you have to dial the extension number followed by a "#" to transfer the call, while the 3CX Phones don't need a "#". I feel like this has something to do with it... I'd prefer not having to dial the pound to transfer anyways, so is there a way to change this regardless of whether it will help?
Any ideas?
Thanks