Transfering calls?

Discussion in '3CX Phone System - General' started by C51, Aug 30, 2007.

  1. C51

    C51

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    hello people

    have now go the 3cx system working like it should apart from a few errors but i dnt mind

    right how do you transfer calls using this system then?

    thanks

    Jordan
     
  2. Mirzab

    Mirzab Member

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    On my Eyebeam softphone using button, also using 3CX Call Assistant (don't like having to use another piece of software though), and blind via my ATA menu ( *98 ). Softphone solution best but I use more analog than softphone so a bit of a pain. 3CX has call pickup only implemented via key entry (*10* or 9100 default I think, I changed it) at this time, more options to come in the future release(s).
     
  3. 5qg4

    5qg4 Active Member

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    What type of transfer (attended or blind)?

    Here just the example of Polycom phone

    Attended transfer:
    PSTN ->EXT 100->Transfer to EXT 200
    Press transfer key> Key in EXT 200> wait for EXT 200 pick the phone, then told EXT 200 user "Peter on the line" > press transfer key again

    *** PSTN caller ID will be override by EXT 100's outbound ID ***

    Blind transfer:
    PSTN ->EXT 100->Transfer to EXT 200
    Press transfer key> press Blind key > Key in EXT 200> press transfer key again > off hook

    *** PSTN caller ID will show at EXT 200's display ***
     

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