- Joined
- Apr 14, 2018
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Hello,
We have a problem when transferring calls desribed in this thread https://www.3cx.com/community/threa...erred-calls-shows-extension-not-caller.54479/
But it is closed for discussion
When a call is transferred to an extension the extension who transferred the call is displayed and not the calling number. This has only started happening with the latest updates.
3CX on 15.5.8801.3
Fanvil X3 & X6 on 2.3.2.4673
3cx confirmed there is a problem with phone firmware, but it is still not fixed. Maybe there is a way to install an older firmware that works fine?
If so, could anyone let us know the firmware number?
We have a problem when transferring calls desribed in this thread https://www.3cx.com/community/threa...erred-calls-shows-extension-not-caller.54479/
But it is closed for discussion
When a call is transferred to an extension the extension who transferred the call is displayed and not the calling number. This has only started happening with the latest updates.
- Extension 01 picks up external call from 01234567890
- Makes attended transfer to 02
- 01 Displayed on x291 phone
- After transfer completed display on x291 still says 200 (previously would have been 012534567890)
3CX on 15.5.8801.3
Fanvil X3 & X6 on 2.3.2.4673
3cx confirmed there is a problem with phone firmware, but it is still not fixed. Maybe there is a way to install an older firmware that works fine?
If so, could anyone let us know the firmware number?