Hello everyone, first let me introduce myself. My name is Laura and I work for a small company in Shreveport, LA. We have recently installed the Small Business version of 3CX and currently have a Grandstream 2000, a Grandstream BT-200 and a Handy Tone- 286 set up and configured with a GXW-4104 voip gateway. I am in the process of making the small adjustments to make everything work the way they are supposed to and I am having difficulty with two areas, transfers and caller ID. With the transfer, when the intended party picks up the transferred call they are not able to hear the caller. The caller can hear them though. For example...John Doe calls the office and I answer the phone, John Doe wants to speak to my boss so I transfer the call to my boss' extension. My boss can't hear John Doe but John Doe can hear my boss. I have not been able to figure out what is configured wrong or not configured at all. Caller ID...as best I can tell it is set to be on but everything is showing up as unknown. Again what am I missing here. Any help would be greatly appreciated. Thank you in advance for any advice and/or help.