I would like to have one of our queues transfer a call without hearing the voice prompt stating "please hold while we transfer your call". I would like the option to choose whether to hear the voice prompt or not. In all cases, except this one, I still want to hear the voice prompt. The situation I have is when nobody is logged into a queue, there is a behavior you can set which is the same as the max timeout setting. In this scenario, I want it to connect to another queue. It works great except the caller will hear the "please hold while we transfer your call" twice in a row very quickly. Once when they log into the initial queue and then a second time when they are transferred to another queue (due to the fact that nobody was logged into initial queue). Is there a way to turn the voice prompt off on some occasions and keep on for the rest?