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Trigger Outgoing Call and play prompt!

Discussion in 'CRM / Helpdesk / App Integration' started by Gledi, Nov 1, 2017.

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  1. Gledi

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    Hello,
    I am new to CFD but trying to find a solution for our monitoring system.
    What we want to achieve is that when something happens, a call is made to a specific number and a prompt is played.
    Going through CFD examples and documentation, I was not able to find a way to trigger calls from outer events. Our system by default sends emails, but we can capture it's events and transform it in whatever it is possible for 3cx to launch a call.
    Is it possible?
    Also, the prompt playback seems to be available only for incoming calls. Is there any trick to make it play for outgoing ones?

    Thank you
     
    #1 Gledi, Nov 1, 2017
    Last edited: Nov 1, 2017
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