trouble leaving voicemail on incoming calls

Discussion in '3CX Phone System - General' started by eddix99, Feb 9, 2010.

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  1. eddix99

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    Trouble leaving voicemail on incoming calls....
     
  2. MichaelB

    MichaelB Member
    3CX Support

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    Hi,
    So you need first of all to make a forwarding rule for the particular extension so when a call comes in and there is no answer or the line is busy, you forward the call to Voice mail.

    Example -

    Go on the main extension (e.g. 100) and edit the Extension.
    Go to Forwarding rules > Advanced.
    Rule Type - No Answer
    Hours - All /office /out of office...
    Call Type - All calls
    Action - Forward to Voicemail with the Ext number
    Add the rule
    Apply / Ok.

    So in scenario when a call comes in and there is no answer or busy it goes to Voicemail.
    If you need any assistance, let me know.
    Thanks
     
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  3. eddix99

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    Thanks for that. This worked just fine.
     
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