Solved Trouble with Yealink EXP40 extension

Discussion in '3CX Phone System - General' started by engin411, Aug 8, 2017.

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  1. engin411

    engin411 New Member

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    On the latest 3CX and latest Yealink firmware, the EXP40 extension does not function properly. The buttons on page 1 work Ok, but the unit does not allow page 2 to display at all. When I push the button for page 2, it flashes but then reverts back to page 1.

    Has anyone else seen this?
     
  2. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    can you state the PBX version, Yealink model and firmware on it so we can help?
     
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  3. engin411

    engin411 New Member

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    3CX 15.5.1694.0
    Yealink T46G with latest 3CX firmware 28.81.0.110
     
  4. engin411

    engin411 New Member

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    Hello, it seems my template was bad. Restoring an older template to the phone resolves the issue. Sorry for the bad alert on my part, and thanks for your help.
     
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