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True Talk Time Report

Discussion in 'Ideas' started by psyum, Oct 25, 2016.

True Talk Time Report 5 5 4votes
5/5, 4 votes

  1. psyum

    Joined:
    Sep 29, 2015
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    I was working on reports this month and suddenly i discovered that i cant report the true talk time ( other than on-hold time in which extension has hold the caller). i think its good if we can know that how much time an extension talked and how much kept the caller on hold!

    Best Regards
    Tedy Megerdchian
    PSYum
     
  2. cornerstone

    Joined:
    Mar 3, 2010
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    Great Idea, to have a report that can report the actual talk time vs time on hold
     
  3. voiptoys

    voiptoys Active Member

    Joined:
    Feb 13, 2013
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    I don't believe 3CX keeps track of how long a call has been on hold. It's not in the PostgreSQL database anywhere that I can find.
     
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