I have a client that has a current Avaya KSU and I need to reproduce they way they currently have inbound calls ring. they have 2 receptionists, usally only one in at a time. When an inbound call comes in it rings both phones; however here is the tricky part; all other phones also ring but at a more silent ring volume. They are able to see the line ringing and if no-one answers they then answer the call. I thought I might be able to handle with different call tones or something, but I am stuck on exactly how to accomplish this. As I understand now their is no shared line appearance, so they will not be able to see if JohnDoe is currently on a call. Please help as I would really like to get this working for them. They have already signed up to e converted over, but I know this will be a real problem for them unless I can come up with something.