Trying to use bbpglobal.com with 3CX

Discussion in '3CX Phone System - General' started by nathan, Jun 10, 2010.

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  1. nathan

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    Hi

    I am trying to setup bbp Global as a backup provider for one of my clients. I know they are not on the approved list but I use them with other softphones and hard ip phones with no problems.

    I can see the problem in the log, it's not passing the authid.. so the string that reads
    [Dev:sip:sip1.bbpglobal.com:5190] should really be [Dev:sip:12345678@sip1.bbpglobal.com:5190]

    can anyone tell me how to make this change. Here is the log snippet from a failed call

    09:14:32.055 [CM503008]: Call(1916): Call is terminated
    09:14:27.243 [CM503007]: Call(1916): Device joined: sip:EndCall@127.0.0.1:40600;rinstance=4a9abe3ff25fbde7
    09:14:27.243 [CM503007]: Call(1916): Device joined: sip:110@192.168.10.150:3721;rinstance=d03595e9d089e131
    09:14:27.040 [CM503025]: Call(1916): Calling Unknown:Ext.EndCall@[Dev:sip:EndCall@127.0.0.1:40600;rinstance=4a9abe3ff25fbde7]
    09:14:27.024 [CM503016]: Call(1916): Attempt to reach <sip:60403xxxxxx@192.168.10.11:5060> failed. Reason: Forbidden
    09:14:27.024 [CM503003]: Call(1916): Call to sip:0403xxxxxx@sip1.bbpglobal.com:5190 has failed; Cause: 403 from user is not exist; from IP:202.68.78.120:5190
    09:14:26.821 [CM503025]: Call(1916): Calling VoIPline:0403533282@(Ln.10003@BBPGlobal)@[Dev:sip:sip1.bbpglobal.com:5190]
    09:14:26.508 [CM503004]: Call(1916): Route 1: VoIPline:0403533282@(Ln.10003@BBPGlobal)@[Dev:sip:sip1.bbpglobal.com:5190]
    09:14:26.493 [CM503001]: Call(1916): Incoming call from Ext.110 to <sip:60403xxxxxx@192.168.10.11:5060>


    Thanks
    Nathan
     
  2. carolinainnovative

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    Silly question - do you have the Authentication ID set under Account Details in Voip Providers?
     
  3. nathan

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    It's not a silly question :)

    Yes I do have that set.

    anyone else got any clues?

    thanks
    Nathan
     
  4. carolinainnovative

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    Post screenshots of the voip provider config pages... maybe something will stand out.
     
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