Turn off queue on schedule

Discussion in '3CX Phone System - General' started by engin411, Dec 1, 2015.

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  1. engin411

    engin411 New Member

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    Hi, we have a queue for our wholesale sales guys that we want to bypass on Saturday afternoons. We want calls that are sent to this queue to go straight to the queue's ending stage, voicemail.
    During normal hours, including Saturday morning, other staff send calls to this queue. The queue has a set ring time, then if the call is not answered, it escalates to another queue and cell phones before hitting voicemail as a last-ditch destination.
    On Saturday afternoons, no wholesale staff are at work, but other staff still send callers to this queue, so we want callers to hit that same voicemail box immediately. I can set all queue phones to log out of the queue on Saturday afternoons, which would have the desired effect.

    Is that the best way to do this? Can I turn off the queue on a schedule rather than touch the phones?
    Thanks.
     
  2. nikosT_3cx

    3CX Support

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    Hi,

    please note that since you want to make direct transfers to the Queue what you have described is the best solution.
    If no agent is logged in then the Queue Manager will send the calls to destination if no answer directly.
    If the calls would come from an Inbound Rule to this Queue, you could setup Specific Office Hours and then send the calls directly to the vmail you want.
     
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