Two trunks with same Authentication ID

Discussion in '3CX Phone System - General' started by troky, Apr 6, 2018.

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  1. troky

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    Hi all,

    My voip provider gave me access to two SBC-s (primary and backup I believe) with same login credentials (username/password) and now I can't setup both trunks in 3CX because I am getting error: "Authentication ID provided is already used for another external line - Generic VoIP Provider".

    Is there solution for this situation?

    Thanks,
    troky
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    You can't, ask if your provider can change the username for the secondary one.

    Alternatively, ask them if they have a registrar that has an SRV record, that references both primary and backup server. 3CX will work with SRV records.

    If it is a 3CX approved provider, tell me which one it is and I can try and check as well.
     
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