UK Ringing Tone/Cadence

Discussion in '3CX Phone System - General' started by mesh, Oct 6, 2011.

  1. mesh

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    Hello guys,

    I'm looking for help changing the ringing tone/cadence on the 3CX phone system to a UK based one as are UK based.

    I know the cadence and the format I need to put into the system but I have no idea where to put it. Anyone done this before?
     
  2. leejor

    leejor Well-Known Member

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    It depends on what tones you are referring to. If the tone is one supplied by a SIP device, then the setting is in the device.
     
  3. mesh

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    I'm refering to the tone a caller hears when they ring into the 3CX system. I get an American style cadence no matter what rules I have set (deliver to extension, deliver to digital receptionist etc). So I am assuming it is not supplied by a SIP device but rather the 3CX system?

    Example.

    08000 365 247 is set to ring ext 801 which is a digital receptionist who answers with a "Welcome to.."

    So when I ring from off net (mobile phone) I get <american ring> <american ring> "Welcome to"...

    I guess its got to be set somewhere internally on 3CX?
     
  4. leejor

    leejor Well-Known Member

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    I would have thought that when the UK prompt set was chosen, then the UK type ring-back (or engaged) tone would also be selected. I had a quick search for .wav files (which is the format I would suspect it to be in) on my PC running 3CX but nothing obvious stood out as a possible ring-back tone (without listening to all of them). Perhaps this was something overlooked or there is another more involved way of changing it. I know that when I have been in the UK and phoned various companies, it has not been uncommon to receive a North American ring-back tone while being transferred, so it may not be that unexpected by your callers.

    I can understand the desire to change it but how to do that may require an answer from someone at 3CX.
     
  5. mesh

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    Thanks for the reply. Where is this setting you mention? I don't recall seeing anything like that
     
  6. mesh

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    Found the prompt set, still American ring tone :(
     

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