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Unable to activate license in Debian9!

Discussion in '3CX Phone System - General' started by Gledi, Dec 7, 2017.

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  1. Gledi

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    Hello,
    I have been trying to setup a 3cx instance in an already installed Debian 9 machine.
    I followed the instructions in:
    https://www.3cx.com/docs/manual/installation-linux/

    The installation runs smooth until the license activation, when it fails with the warning:

    Warning!
    Your license key is not activated! Login to the Management Console > Settings > License and re-activate your key.

    The license key is valid, as I tried it in an installation in another machine (Windows), and the existing host resolves activation.3cx.com correctly.
    I have also tried to uninstall/reinstall from backup without License Info, but it is still the same.


    Any idea why is this happening?

    Thanks

     
  2. sip.bg

    sip.bg Active Member

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    If you are changing FQDN, you need to release it before reinstalling license.
    For activation make sure that you are using Google 8.8.8.8 as DNS server.
     
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  3. Gledi

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    No, not changing the FQDN, it is the same... And tried both with the providers DNS and Google's
     
  4. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    normally we give an error code back what the issue is during the installation to enable the installer to salve the state and then re-activate.
    What is the error code?
     
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  5. Gledi

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    @StefanW
    In Activity Log it gives "Load license has failed, error: 5"
    Any idea?
    Thank you
     
  6. nitrox

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    I have tried debian 9 and it is working. Did you download the .iso version from 3cx or are you trying to install it from scratch ? Do you have a firewall in front of the PBX? release the license from the 3cx site and try to reinstall it again. It must work.

    --
    nitrox
     
  7. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    5 stands for "INVALID VERSION" in general. Do you try to install an 15.5 but the key is below 15.5 without valid Maintenance maybe?
     
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  8. nb

    nb Support Team
    Staff Member 3CX Support

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    error 5 means invalid version, Looks like you are activating an old license key on a new product.
    If you want to get a conclusive answer contact support and send them your license key.
     
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