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Solved unable to activate maintenance license

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coreybrett81

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I purchased a maintenance license for the PBX edition, but I am unable to activate it.

When I click on the License option under the Settings menu, I see "license_error." in the Licence status row.

If I click Edit, then fill out the Customer details and click OK, I get "license_error.HttpsError".

Does anyone know how to activate a maintenance license?
 
Hello @coreybrett81

"license_error.HttpsError".
This usually indicates and error with your DNS settings. Please make sure that you can resolve activation.3cx.com and erp.3cx.com from the PBX server correctly. Also is this a windows or linux setup and what version are you running?
 
cboyle@mars:~$ host activation.3cx.com
activation.3cx.com has address 151.80.125.88
cboyle@mars:~$ host erp.3cx.com
erp.3cx.com has address 151.80.125.67
cboyle@mars:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Debian
Description: Debian GNU/Linux 8.9 (jessie)
Release: 8.9
Codename: jessie
cboyle@mars:~$ dpkg -l \*3cx\*
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-====================-===============-===============-=============================================
ii 3cxpbx 15.5.3849.1 amd64 3CX PBX
 
Try setting google DNS 8.8.8.8 as your primary DNS and restart services including the Nginx service and try activating it again.
 
That did the trick!

I'm not really sure why because, activation.3cx.com & erp.3cx.com still resolve to the same address.
The default DNS on our network is OpenDNS.

Thank you for the help.
 
Glad to hear the issue is resolved
 
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