Hi, We are using the latest version of 3CX, along with the softphone for windows. In some extensions, it is noticed that we are not able to end a call from the extension the call is originated. When I dial an internal or external number, the call goes through but I'm not getting the Keypad to perform further actions like end the call, or hold, transfer,mute,record and record the call etc. The issue is only for outgoing calls, incoming calls are working fine and I get the keypad to perform all these operations. I have attached a pciture of what we are missing Can someone tell me what can be done to get the keypad? https://support.fieber.nl/hc/article_attachments/115010493149/mceclip8.png Thank you.