Unable to change Voicemail Greeting

Discussion in '3CX Phone System - General' started by Flash99, Feb 26, 2018.

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  1. Flash99

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    I'm running the latest version (15.5 SP3) on Windows
    When users try to change the voicemail greeting its not saving it

    We go to the voicemail then 9 then 8 for mailbox options then 0 for a new greeting the # and 0 to save
    The system says that "greeting was recorded" or something like that, but then even without going out when we press 2 to hear existing voicemail greeting we still hear the standard greeting and not the one that was recorded

    I created a new dummy extension and couldn't save

    Not sure when it started, but previously we had no problem to save a custom greeting so maybe its something in the last updates.

    No antivirus on the Windows machine

    I verified and the file with the custom greeting is saved at c:\ProgramData\3CX\Instance1\Data\Ivr\Voicemail\Data\XXXX\ , but as I mentioned before the default message is used anyway

    Any idea whats wrong ?

    Thanks
     
    #1 Flash99, Feb 26, 2018
    Last edited: Feb 26, 2018
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @Flash99

    Can you also make sure that in c:\ProgramData\3CX\Instance1\Data\Ivr\Voicemail\Data\XXXX\ there is also the greetings.xml file.
    If there is, open it in a text editor and make sure that has something like this
    <?xml version="1.0" encoding="utf-8" standalone="yes"?>
    <overrides>
    <greeting profile="default" file="Yourfile.wav" />
    </overrides>
     
  3. Flash99

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    No greetings.xml file under the new extension I created for the test and also under extensions that reported the problem

    I can see greetings.xml file under "older" extensions, so I guess that after one of the updates its stopped creating the xml file

    If I copy greetings.xml from some old extension to this new one it starts to work.

    I really don't wont to go over about 200 extension checking for these xml files. Any other way to fix this problem ? Also is there a way to make sure its not going to happen to the new extension we will create ?
     
    #3 Flash99, Feb 26, 2018
    Last edited: Feb 26, 2018
  4. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    How did you access the voicemail of the extension to record the greeting? From a phone/client that was already provisioned with that extension? Or you accessed the voicemail from a different extension?
     
  5. Flash99

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    The test one from a phone with a different extension (its just a dummy extension for test) by calling to IVR and then pressing 9999 and then extension number
     
  6. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Try selecting all of your extensions, click on edit and OK without changing anything. Does this create the greetings.xml file in the new extension?
     
  7. Flash99

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    No
    greetings.xml was not created
     
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