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Unable to dial 800 numbers through Patton 4970

Discussion in '3CX Phone System - General' started by njt, Nov 29, 2012.

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  1. njt

    njt

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    Oct 24, 2012
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    Strange issue... all other outbound dial rules work but we can't dial any 800/855/866 numbers etc. We have a long distance + 800 number dial rule that gets matched but the call never goes all the way out, just rings twice then hangs up. Trying to go live tomorrow, so far not good...

    Stuff we tried...

    - Resetting the configuration of the Patton gateway through the 3CX add gateway wizard
    - Updating the caller ID on the virtual extensions for the voice gateway
    - Ran various debugs on the Patton gateway and reviewed the 3CX logs which don't indicate much

    Call path...

    Source: Extension 405
    Destination: 1-800-553-2447 Cisco ;-)

    Latest debug log from the Patton...

    02:04:46 ISDN > # 259 [e1t1 0 0][0] from CC key: 8388671 L3SetupReq
    02:04:46 ISDN > # 260 Service:Transparent cing: sub: ced: sub:
    02:04:46 ISDN > # 261 cause : Transparent
    02:04:46 ISDN > # 262 hex:04 03 90 90 A2 1C 14 9F A1 11 02 01 01 02 01 00 80 09 4B 69 6D 20 48 6F 67 61 6E 1E 02 85 83 6C 0C
    02:04:46 ISDN > # 263 IE: Bearer
    02:04:46 ISDN > # 264 IE: Facility
    02:04:46 ISDN > # 265 IE: ProgressInd
    02:04:46 ISDN > # 266 IE: CallingPartyNbr 2817309500
    02:04:46 ISDN > # 267 IE: CalledPartyNbr 18005532447
    02:04:46 ISDN > # 268 *newPc PR-U, tei: 0, sapi: 0
    02:04:46 ISDN > # 269 key: 8388671, Stack:2V01b
    02:04:46 ISDN > # 270 BellcoreT1
    02:04:46 ISDN > # 271 ALLOC bchan BCh1 cref : 0x0016
    02:04:46 ISDN > # 272 ---> Layer2 tei: 0 sapi: 0 Setup
    02:04:46 ISDN > # 273 hex:08 02 00 16 05 04 03 90 90 A2 18 03 A1 83 81 1C 14 9F A1 11 02 01 01 02 01 00 80 09 4B 69 6D 20 48
    02:04:46 ISDN > # 274 IE: Bearer
    02:04:46 ISDN > # 275 IE: ChannelId BCh1 pref otherIf
    02:04:46 ISDN > # 276 IE: Facility
    02:04:46 ISDN > # 277 IE: ProgressInd
    02:04:46 ISDN > # 278 IE: CallingPartyNbr 2817309500
    02:04:46 ISDN > # 279 IE: CalledPartyNbr 18005532447
    02:04:46 ISDN > # 280 new call state : L3PcSt01U
    02:04:46 ISDN > # 281 [e1t1 0 0][0] <--- Layer2 tei: 0 sapi: 0 CallProc
    02:04:46 ISDN > # 282 hex:08 02 80 16 02 18 03 A9 83 81
    02:04:46 ISDN > # 283 IE: ChannelId BCh1 excl otherIf
    02:04:46 ISDN > # 284 to CC key: 8388671 L3ProceedingInd
    02:04:46 ISDN > # 285 new call state : L3PcSt03U
    02:04:46 ISDN > # 286 [e1t1 0 0] Activate b-channel 1
    02:04:46 ISDN > # 287 [e1t1 0 0][0] <--- Layer2 tei: 0 sapi: 0 Disconnect
    02:04:46 ISDN > # 288 hex:08 02 80 16 45 08 02 82 B9
    02:04:46 ISDN > # 289 IE: Cause BearerCapNotAuthorized
    02:04:46 ISDN > # 290 to CC key: 8388671 L3DisconnectInd
    02:04:46 ISDN > # 291 new call state : L3PcSt12U
    02:04:46 ISDN > # 292 [e1t1 0 0] Deactivate b-channel 1
    02:04:46 ISDN > # 293 [e1t1 0 0][0] from CC key: 8388671 L3ReleaseReq
    02:04:46 ISDN > # 294 cause : BearerCapNotAuthorized
    02:04:46 ISDN > # 295 ---> Layer2 tei: 0 sapi: 0 Release
    02:04:46 ISDN > # 296 hex:08 02 00 16 4D 08 02 80 B9
    02:04:46 ISDN > # 297 IE: Cause BearerCapNotAuthorized
    02:04:46 ISDN > # 298 new call state : L3PcSt19U
    02:04:46 ISDN > # 299 [e1t1 0 0][0] <--- Layer2 tei: 0 sapi: 0 ReleaseCom
    02:04:46 ISDN > # 300 hex:08 02 80 16 5A
    02:04:46 ISDN > # 301 to CC key: 8388671 L3ReleaseConf
    02:04:46 ISDN > # 302 DEALLOC bchan BCh1 cref : 0x0016
    02:04:46 ISDN > # 303 new call state : L3PcSt00U
    02:04:46 ISDN > # 304 *delPc U, tei: 0 sapi: 0

    3CX system activity log...

    28-Nov-2012 20:04:56.564 Leg L:117.1[Extn] is terminated: Cause: BYE from PBX
    28-Nov-2012 20:04:56.514 [CM503020]: Call(C:117): Normal call termination. Call originator: Extn:405. Reason: Server Failure
    28-Nov-2012 20:04:56.514 L:117.1[Extn] failed to reach Line:10000>>18005532447, reason Server Failure
    28-Nov-2012 20:04:56.514 Leg L:117.5[Line:10000>>18005532447] is terminated: Cause: 503 Service Unavailable/INVITE from 10.10.1.16:5066
    28-Nov-2012 20:04:56.514 Call to T:Line:10000>>18005532447@[Dev:sip:10003@10.10.1.16:5066] from L:117.1[Extn] failed, cause: Cause: 503 Service Unavailable/INVITE from 10.10.1.16:5066
    28-Nov-2012 20:04:56.513 [CM503003]: Call(C:117): Call to <sip:18005532447@10.10.1.16:5066> has failed; Cause: 503 Service Unavailable/INVITE from 10.10.1.16:5066
    28-Nov-2012 20:04:52.379 Leg L:117.4[Line:10000>>18005532447] is terminated: Cause: 503 Service Unavailable/INVITE from 10.10.1.16:5064
    28-Nov-2012 20:04:52.379 [CM503025]: Call(C:117): Calling T:Line:10000>>18005532447@[Dev:sip:10003@10.10.1.16:5066] for L:117.1[Extn]
    28-Nov-2012 20:04:52.375 Call to T:Line:10000>>18005532447@[Dev:sip:10002@10.10.1.16:5064,Dev:sip:10003@10.10.1.16:5066] from L:117.1[Extn] failed, cause: Cause: 503 Service Unavailable/INVITE from 10.10.1.16:5064
    28-Nov-2012 20:04:52.374 [CM503003]: Call(C:117): Call to <sip:18005532447@10.10.1.16:5064> has failed; Cause: 503 Service Unavailable/INVITE from 10.10.1.16:5064
    28-Nov-2012 20:04:48.238 Leg L:117.3[Line:10000>>18005532447] is terminated: Cause: 403 Forbidden/INVITE from 10.10.1.16:5062
    28-Nov-2012 20:04:48.235 [CM503025]: Call(C:117): Calling T:Line:10000>>18005532447@[Dev:sip:10002@10.10.1.16:5064,Dev:sip:10003@10.10.1.16:5066] for L:117.1[Extn]
    28-Nov-2012 20:04:48.230 Call to T:Line:10000>>18005532447@[Dev:sip:10001@10.10.1.16:5062,Dev:sip:10002@10.10.1.16:5064,Dev:sip:10003@10.10.1.16:5066] from L:117.1[Extn] failed, cause: Cause: 403 Forbidden/INVITE from 10.10.1.16:5062
    28-Nov-2012 20:04:48.230 [CM503003]: Call(C:117): Call to <sip:18005532447@10.10.1.16:5062> has failed; Cause: 403 Forbidden/INVITE from 10.10.1.16:5062
    28-Nov-2012 20:04:47.899 Leg L:117.2[Line:10000>>18005532447] is terminated: Cause: 403 Forbidden/INVITE from 10.10.1.16:5060
    28-Nov-2012 20:04:47.896 [CM503025]: Call(C:117): Calling T:Line:10000>>18005532447@[Dev:sip:10001@10.10.1.16:5062,Dev:sip:10002@10.10.1.16:5064,Dev:sip:10003@10.10.1.16:5066] for L:117.1[Extn]
    28-Nov-2012 20:04:47.892 Call to T:Line:10000>>18005532447@[Dev:sip:10000@10.10.1.16:5060,Dev:sip:10001@10.10.1.16:5062,Dev:sip:10002@10.10.1.16:5064,Dev:sip:10003@10.10.1.16:5066] from L:117.1[Extn] failed, cause: Cause: 403 Forbidden/INVITE from 10.10.1.16:5060
    28-Nov-2012 20:04:47.891 [CM503003]: Call(C:117): Call to <sip:18005532447@10.10.1.16:5060> has failed; Cause: 403 Forbidden/INVITE from 10.10.1.16:5060
    28-Nov-2012 20:04:47.595 [CM503025]: Call(C:117): Calling T:Line:10000>>18005532447@[Dev:sip:10000@10.10.1.16:5060,Dev:sip:10001@10.10.1.16:5062,Dev:sip:10002@10.10.1.16:5064,Dev:sip:10003@10.10.1.16:5066] for L:117.1[Extn]
    28-Nov-2012 20:04:47.550 [CM503027]: Call(C:117): From: Extn:405 ("Kim Hogan" <sip:405@10.10.1.11:5060>) to T:Line:10000>>18005532447@[Dev:sip:10000@10.10.1.16:5060,Dev:sip:10001@10.10.1.16:5062,Dev:sip:10002@10.10.1.16:5064,Dev:sip:10003@10.10.1.16:5066]
    28-Nov-2012 20:04:47.550 [CM503004]: Call(C:117): Route 1: from L:117.1[Extn] to T:Line:10000>>18005532447@[Dev:sip:10000@10.10.1.16:5060,Dev:sip:10001@10.10.1.16:5062,Dev:sip:10002@10.10.1.16:5064,Dev:sip:10003@10.10.1.16:5066]
    28-Nov-2012 20:04:47.550 Line limit check: Current # of calls for line Lc:10003(@Patton4970[<sip:10003@10.10.1.16:5066>]) is 0; limit is 23
    28-Nov-2012 20:04:47.550 Line limit check: Current # of calls for line Lc:10002(@Patton4970[<sip:10002@10.10.1.16:5064>]) is 0; limit is 23
    28-Nov-2012 20:04:47.549 Line limit check: Current # of calls for line Lc:10001(@Patton4970[<sip:10001@10.10.1.16:5062>]) is 0; limit is 23
    28-Nov-2012 20:04:47.549 Line limit check: Current # of calls for line Lc:10000(@Patton4970[<sip:10000@10.10.1.16:5060>]) is 0; limit is 23
    28-Nov-2012 20:04:47.549 Call(C:117): Call from Extn:405 to 18005532447 matches outbound rule 'Long Distance and 800 Number Calls'
    28-Nov-2012 20:04:47.548 [CM503001]: Call(C:117): Incoming call from Extn:405 to <sip:18005532447@10.10.1.11:5060>
     
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