I have applied for the IP PBX in the clouds for one year and received the credentials to log into the console, which I can do sucesfully. I have also downloaded and install the phone app onto 2 android devices. But when I execute the app and I need to scan the QR code from the client I can not do so. The problem is that the user and password is NOT being accepted by the web client and eventually after several tries the IP gets blacklisted. How do I get the correct credentials for the web client?