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Unable to install 3cx blocked at first user

Discussion in '3CX Phone System - General' started by antoniocerasuolo, Jul 8, 2010.

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  1. antoniocerasuolo

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    hello ,

    I am trying to install the latest version of 3cx SIP /PBX but when the wizard comes to the point of asking for the first user extension i get an error and keeps asking me to put in an extension. I get an eRROR a message in italian TRANSLATED HERE saying exception not managed.

    what am i doing wrong???
     
  2. antoniocerasuolo

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    AND IF i CLICK EXIT THE INSTALLATION IS STOPPED ...
     
  3. antoniocerasuolo

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    my system is running vista home premium.. is this the problem??
     
  4. antoniocerasuolo

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    this is the error:


    Le informazioni su come richiamare il debug JIT (Just-In-Time) anziché questa finestra
    sono riportate in fondo al messaggio.

    ************** Testo dell'eccezione **************
    System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
    in _3cxWizard.ExtensionForm.get_InterfaceIP()
    in _3cxWizard.ExtensionsControl.AddExtensionBtn_Click(Object sender, EventArgs e)
    in System.Windows.Forms.Control.OnClick(EventArgs e)
    in System.Windows.Forms.Button.OnClick(EventArgs e)
    in System.Windows.Forms.Button.WndProc(Message& m)
    in System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
    in System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
    in System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


    ************** Assembly caricati **************
    mscorlib
    Versione assembly: 2.0.0.0
    Versione Win32: 2.0.50727.3603 (GDR.050727-3600)
    Base di codice: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
    ----------------------------------------
    3cxWizard
    Versione assembly: 9.0.0.13358
    Versione Win32: 9.0.0.13358
    Base di codice: file:///C:/Program%20Files/3CX%20PhoneSystem/Bin/3cxWizard.exe
    ----------------------------------------
    template
    Versione assembly: 1.3.0.0
    Versione Win32: 1, 0, 0, 1
    Base di codice: file:///C:/Windows/assembly/GAC_32/template/1.3.0.0__338968cdcafe2242/template.dll
    ----------------------------------------
    3cxpscomcpp2
    Versione assembly: 1.3.0.0
    Versione Win32: 1.2.12328.0
    Base di codice: file:///C:/Windows/assembly/GAC_32/3cxpscomcpp2/1.3.0.0__53c4927ce4749cb4/3cxpscomcpp2.dll
    ----------------------------------------
    msvcm80
    Versione assembly: 8.0.50727.4053
    Versione Win32: 8.00.50727.4053
    Base di codice: file:///C:/Windows/WinSxS/x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d08d7da0442a985d/msvcm80.dll
    ----------------------------------------
    System
    Versione assembly: 2.0.0.0
    Versione Win32: 2.0.50727.3614 (GDR.050727-3600)
    Base di codice: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
    ----------------------------------------
    System.Windows.Forms
    Versione assembly: 2.0.0.0
    Versione Win32: 2.0.50727.3053 (netfxsp.050727-3000)
    Base di codice: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
    ----------------------------------------
    System.Drawing
    Versione assembly: 2.0.0.0
    Versione Win32: 2.0.50727.3053 (netfxsp.050727-3000)
    Base di codice: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
    ----------------------------------------
    System.Configuration
    Versione assembly: 2.0.0.0
    Versione Win32: 2.0.50727.3053 (netfxsp.050727-3000)
    Base di codice: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
    ----------------------------------------
    System.Xml
    Versione assembly: 2.0.0.0
    Versione Win32: 2.0.50727.3074 (QFE.050727-3000)
    Base di codice: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
    ----------------------------------------
    System.Windows.Forms.resources
    Versione assembly: 2.0.0.0
    Versione Win32: 2.0.50727.3053 (netfxsp.050727-3000)
    Base di codice: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms.resources/2.0.0.0_it_b77a5c561934e089/System.Windows.Forms.resources.dll
    ----------------------------------------
    mscorlib.resources
    Versione assembly: 2.0.0.0
    Versione Win32: 2.0.50727.3603 (GDR.050727-3600)
    Base di codice: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
    ----------------------------------------
    System.ServiceProcess
    Versione assembly: 2.0.0.0
    Versione Win32: 2.0.50727.3053 (netfxsp.050727-3000)
    Base di codice: file:///C:/Windows/assembly/GAC_MSIL/System.ServiceProcess/2.0.0.0__b03f5f7f11d50a3a/System.ServiceProcess.dll
    ----------------------------------------
    Npgsql
    Versione assembly: 1.98.3.0
    Versione Win32: 1.98.3.0
    Base di codice: file:///C:/Windows/assembly/GAC_MSIL/Npgsql/1.98.3.0__5d8b90d52f46fda7/Npgsql.dll
    ----------------------------------------
    System.Data
    Versione assembly: 2.0.0.0
    Versione Win32: 2.0.50727.3053 (netfxsp.050727-3000)
    Base di codice: file:///C:/Windows/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
    ----------------------------------------
    System.Transactions
    Versione assembly: 2.0.0.0
    Versione Win32: 2.0.50727.3053 (netfxsp.050727-3000)
    Base di codice: file:///C:/Windows/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
    ----------------------------------------
    Mono.Security
    Versione assembly: 2.0.0.0
    Versione Win32: 2.0.0.0
    Base di codice: file:///C:/Windows/assembly/GAC_MSIL/Mono.Security/2.0.0.0__0738eb9f132ed756/Mono.Security.dll
    ----------------------------------------

    ************** Debug JIT **************
    Per attivare il debug JIT, è necessario impostare il valore
    jitDebugging nella sezione system.windows.forms del file di configurazione
    dell'applicazione o del computer (machine.config).
    L'applicazione inoltre deve essere compilata con il debug
    attivato.

    Ad esempio:

    <configuration>
    <system.windows.forms jitDebugging="true" />
    </configuration>

    Quando il debug JIT è attivato, tutte le eccezioni non gestite
    vengono inviate al debugger JIT registrato nel computer,
    anziché essere gestite da questa finestra di dialogo.
     
  5. zman574

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    Is it asking for the operator extension or just the first extension? You do have to put in some sort of operator extensions even if you are going to change it later on.
     
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  6. antoniocerasuolo

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    yes i know.. i put the info in there but i just keep getting the error you see here!!!
     
  7. carolinainnovative

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    Make sure you have all of the newest service packs installed and .net framework 3.5.

    Also - what kind of network configuration do you have on this machine? how many network cards? do they have multiple IP addresses associated with them?
     
  8. antoniocerasuolo

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    yes this machine has multiple network cards.. like all other machines to date..
     
  9. antoniocerasuolo

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    I didn't give the public ip address at the wizard set up because it says i can give it later.. is this the problem??
     
  10. carolinainnovative

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    Are both network cards connected? Do both network cards have IP addresses associated with them? do any of the network cards have MORE THAN ONE ip address associated?

    Did you make sure you have .net framework 3.5?

    I'm asking these questions specifically because of where it failed on get_InterfaceIP(). I don't know exactly what that function is doing (as i'm not a developer for 3cx - not by a LONG shot) but interface IPs seem to be a good place to start.

    You're supposed to be able to leave the external IP address blank - but try filling it in and see if it works. Also try disabling other network cards and removing extra IP addresses - get to ONE active ip address on the box and see what happens.
     
  11. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    This issue could be related to a bug we currently have logged in our backtracking system:
    The 3CX Wizard cannot proceed when the IP Address on the PBX Machine is 169.231.192.10

    So make sure that the IP on your PBX machine is not a private 169.X.X.X type IP.


    Although 169.X.X.X type IP's are rarely used, we are planning to fix the Wizard to include / allow such an IP format.
     
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  12. vsefcik

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    I installed version 9, build 13545 this morning and can confirm that this build corrected the problem we were having with a 169.X.X.X IP address.
     
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