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Solved Unable to install new version of 3CX on Windwos 10 Pro

Discussion in '3CX Phone System - General' started by Richard P OConnor, Dec 8, 2018 at 5:45 PM.

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  1. Richard P OConnor

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    Receiving at the very end of the Install attempting to start the PBX :

    PostInstall.SetupException: Error starting database service: 3CX PhoneSystem Database Server at PostInstall.SetupExecutor.StartDbService() at PostInstall.SetupExecutor.ExecuteSetup(SetupSettings setupSettings, Action`1 stateChanged, Action`1 errorNotifier) at PbxWebConfigTool.PbxSetupService.CreatePbxInternal(SetupSettings settings)


    Hi Folks

    New member and Reseller here ! First attempt is usually the one You have the most trouble on .....

    Windows 10 Version 10.0.7134 Build 17134

    Attempted to install a 3CX PBX on my windows 10 Pro machine , shut off anti Virus for the program , but every time I attempt a new installation , I get the above error(s) !!

    It seems to accept all of my changes until I get to the end to run the PBX then it will not start . No event Viewer errors and pbx config tool is running in the back ground No apps of 3CX are running . Prior to this there were apps running , but after the second attempt of removing and re installing , no 3CX apps are now running either . Any help would be appreciated as I followed the post install checklist by stopping virus scans on the 2 directories . I was wondering if I was blocking anything on the firewall but it does not seem to be ..

    Any help would be appreciated !

    Thank You in advance !!

    Regards

    Rich
     
  2. cobaltit

    cobaltit Well-Known Member

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    Try installing it on another computer? Then at least you'd know if where the problem is. Haven't had any problems installing on Windows 10 myself.
     
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  3. Richard P OConnor

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    Hey Thx for the reply ! Somehow it was tied to the FQDN or the License .

    I had an existing license and used that key tied to another FQDN and somehow it would not start the PBX as it gave the error listed in my post . I removed and re installed on a 2nd Key license , building another FQDN and it booted up and loaded ! So I went back , removed that old install and domain and rebuilt it with a new FQDN and its working fine now .

    Appreciate the quick reply and thx !
     
  4. cobaltit

    cobaltit Well-Known Member

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    Yay for uninformative error messages! Glad you figured it out.
     
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  5. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad to see the issue has been resolved and thank you for updating the thread with your solution.
     
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