unable to login to 3cx

Discussion in 'Windows' started by dw5304, Nov 26, 2010.

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  1. dw5304

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    hello,
    I have just started to evaluate 3cx phone system.
    i can not get my one linksys spa942 to register.
    i have another spa942 that registers fine and work but i can not for the life of me figure out what is different..
    i am behind a nat
    phones are on firmware version: 6.1.5(a)

    the phone im having issues with is saying Failed(No Response) but yet my other one is working fine????

    i have tried to set both phone w/ the same information one works one don't.
    as far as i can tell they have the exact same settings.
    the one phone dose not even show up in the log saying that its trying to register.

    any help would be appreciated.
     
  2. davidbenwell

    davidbenwell Active Member

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    Hi can you confirm if the phone has been given an IP address from DHCP?

    If so, can you ping the phones IP address from a PC?
     
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  3. dw5304

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    yes the phones have ip addresses seeing i can access the web interface
    8.40 works
    Code:
    C:\Program Files\Windows AIK\Tools\PETools>ping 192.168.8.40
    
    Pinging 192.168.8.40 with 32 bytes of data:
    Reply from 192.168.8.40: bytes=32 time=3ms TTL=250
    Reply from 192.168.8.40: bytes=32 time<1ms TTL=250
    Reply from 192.168.8.40: bytes=32 time=2ms TTL=250
    Reply from 192.168.8.40: bytes=32 time<1ms TTL=250
    
    Ping statistics for 192.168.8.40:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 0ms, Maximum = 3ms, Average = 1ms
    
    8.13 dont
    Code:
    C:\Program Files\Windows AIK\Tools\PETools>ping 192.168.8.13
    
    Pinging 192.168.8.13 with 32 bytes of data:
    Reply from 192.168.8.13: bytes=32 time<1ms TTL=250
    Reply from 192.168.8.13: bytes=32 time<1ms TTL=250
    Reply from 192.168.8.13: bytes=32 time<1ms TTL=250
    Reply from 192.168.8.13: bytes=32 time<1ms TTL=250
    
    Ping statistics for 192.168.8.13:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 0ms, Maximum = 0ms, Average = 0ms
    

    edit after more testing.

    gave both phones the same ip and pluged them in one by one.
    i was able to get them both to register but if i change its ip address it will not sync two phones..

    took phones to public network 168.215.66.0/24

    gave them both static public addresses both phones work w/ each other.

    un sure what could be causing the issue.

    switches are non managed, both phones used to work w/ these on onsip...
    main router is mikrotik i have disabled sip and h323, back when i was dealing w/ onsip.

    any ideas?
    thanks.

    p.s. if network dumps are needed i can do that.
     
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