Unable to make outbound calls on patton 4112

Discussion in '3CX Phone System - General' started by KenC, Apr 17, 2012.

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  1. KenC

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    I hope the Patton 4112 can be configured as an ATA for the 3cx.

    Here's my log.


    Thanks
     

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  2. leejor

    leejor Well-Known Member

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    First off...the 4112 is a Gateway, not an ATA, two different devices.

    I'm not sure how you have set up your outbound rules or numbered your trunks. There seems to be some problem with the number of calls you have allowed.

    20:58:05.436[CM503004]:Call(72):Route3:pSTNline:9143304674@(Ln.10000@Patton4112)@[Dev:sip:10000@10.0.0.23:5060,Dev:sip:10001@10.0.0.23:5062]
    20:58:05.436[CM503004]:Call(72):Route2:pSTNline:9143304674@(Ln.10000@Patton4112)@[Dev:sip:10000@10.0.0.23:5060,Dev:sip:10001@10.0.0.23:5062]
    20:58:05.436CM503004]:Call(72):Route1:pSTNline:9143304674@(Ln.10000@Patton4112)@[Dev:sip:10000@10.0.0.23:5060,Dev:sip:10001@10.0.0.23:5062]

    Three routes? there are only two trunks?

    20:58:06.076 Cannot open stream source 'c:\documents and settings\all users\application data\3cx\data\ivr\prompts\gershwinlullaby2.wav'
    20:58:05.889 [CM503003]: Call(72): Call to sip:9143304674@10.0.0.23:5060 has failed; Cause: 404 Not Found; from IP:10.0.0.23:5060

    This appears to indicate that the Patton may not be set up properly, and the line above that seems to be a problem with a music file (missing?, corrupt?, no audio driver?).

    20:58:06.858 [CM503020]: Normal call termination. Reason: Disabled by Inbound Rule
    20:58:06.858 [CM503019]: Call(73): Rejected! Line is 'Busy' because number of simultaneous calls per line 9144726849@(Ln.10001@Patton 4112) is limited by Administrator

    limited by Administrator, that's you
    Do you have the trunks set to allow both incoming and outgoing calls?

    20:58:07.092 [CM503003]: Call(72): Call to sip:9143304674@10.0.0.23:5062 has failed; Cause: 603 Decline; from IP:10.0.0.23:5062

    Once again, something in the Patton does not like the digits you set (internal dialplan?)

    20:58:08.545 [CM503020]: Normal call termination. Reason: Disabled by Inbound Rule
    20:58:08.545 [CM503019]: Call(74): Rejected! Line is 'Busy' because number of simultaneous calls per line 9144726849@(Ln.10001@Patton 4112) is limited by Administrator

    You need to go over your 3Cx settings regarding what it is to do with an incoming call, and how many are allowed.

    You may want to get one trunk working first, in a very simple set-up, before attempting something more complicated.
    I'm assuming that you followed this? http://www.3cx.com/voip-gateways/patton-smartnode.html
     
  3. KenC

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    I'm afraid I misunderstood the specs when I ordered the 4112. Mine only has FXS ports.
    Thanks for trying.
     
  4. jpillow

    jpillow Well-Known Member

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    you need the 4114, 4112 is FXS ports,
     
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  5. leejor

    leejor Well-Known Member

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    Sorry, not having used that model before (and just doings a quick search on the web) I didn't realise that there are several models of the 4112.

    There is the SN4112/JO/EUI: SmartNode Dual FXO VoIP Gateway and the SN4112/JS/EUI: SmartNode Dual FXS VoIP Gateway

    So which is it that you have, if it is the FXS model., then what are you trying to connect with the PSTN with?

    http://www.patton.com/datasheet/SN4110_datasheet.pdf
     
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