- Joined
- Jul 10, 2018
- Messages
- 5
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Hi,
I have an X4G that I am trying to provision with our hosted 3CX system.
I have followed the Guide here https://www.3cx.com/sip-phones/fanvil-x3-x5/ Updated the firmware to the latest 3CX firmware, factory reset, added the phone to the extension with the mac address.
But when I boot up the phone it does not prompt for a password to provision.
I have tried to set the username (extension number ) and password (voicemail pin) manually in the settings but that still does not work.
The phone does pick up the URL for our system server address under Static Provisioning Server in the phone settings but the phone is not visible in the control panel and does not register for the extension.
Any ideas why this might be happening or is there something that I am missing?
Thanks
I have an X4G that I am trying to provision with our hosted 3CX system.
I have followed the Guide here https://www.3cx.com/sip-phones/fanvil-x3-x5/ Updated the firmware to the latest 3CX firmware, factory reset, added the phone to the extension with the mac address.
But when I boot up the phone it does not prompt for a password to provision.
I have tried to set the username (extension number ) and password (voicemail pin) manually in the settings but that still does not work.
The phone does pick up the URL for our system server address under Static Provisioning Server in the phone settings but the phone is not visible in the control panel and does not register for the extension.
Any ideas why this might be happening or is there something that I am missing?
Thanks