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Solved Unable to reach 3CX License Activation Server.

Discussion in '3CX Phone System - General' started by Kikoen, Jan 29, 2018.

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  1. Kikoen

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    Hi,

    We've purchased a license, but cannot edit the license key in the 3CX Phone System Management Console.
    The only clue we have is the error message:
    However, I have tested DNS resolution from the commandline and it seems to work correctly.
    Code:
    ; <<>> DiG 9.9.5-9+deb8u14-Debian <<>> activation.3cx.com
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 37265
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1
    
    ;; OPT PSEUDOSECTION:
    ; EDNS: version: 0, flags:; udp: 4096
    ;; QUESTION SECTION:
    ;activation.3cx.com.            IN      A
    
    ;; ANSWER SECTION:
    activation.3cx.com.     300     IN      A       151.80.125.88
    
    ;; Query time: 34 msec
    ;; SERVER: 2a02:1800:100::44:1#53(2a02:1800:100::44:1)
    ;; WHEN: Mon Jan 29 14:04:56 CET 2018
    ;; MSG SIZE  rcvd: 63
    Does anybody know how to proceed with the activation?
    Our PBX has version 15.5.6354.2 and is running on top of a Debian Linux.
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Kikoen

    Please note that the licence is bound to the FQDN during installation and only during installation.
    That means that you cannot change the key without re-installing the PBX.
    If you have a new key you wish to use you need to do the following:
    Perform a backup without licence and FQDN. Save it to a non 3CX location
    Un-install the system.
    Release the current key from the FQDN if you wish to use the same FQDN by accessing https://customer.3cx.com .
    Re-install the system using the backup you created. when asked provide the new key and the FQDN.
    For future reference please note that keys are up-gradable meaning you can upgrade your current key to a higher version so you do not need to re-install the system.
     
  3. Kikoen

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    OK, I've reinstalled the system and the license key has now been changed.
    However, the PBX tells me activation has failed and I still get the message "Unable to reach 3CX License Activation Server. Confirm that your Primary DNS Server is able to resolve activation.3cx.com "
    From the command-line activation.3cx.com resolves to 151.80.125.88 .
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    In that case please try using 8.8.8.8 as your primary DNS and try activating the licence again.
     
  5. Kikoen

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    The license has been activated.
    Thank you!
     
  6. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad to see the issue has been resolved
     
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