Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

unable to receive incoming call on 3CX system

Discussion in '3CX Phone System - General' started by siu612, Feb 26, 2010.

Thread Status:
Not open for further replies.
  1. siu612

    Joined:
    Feb 10, 2010
    Messages:
    3
    Likes Received:
    0
    We are trying to connect our IDAP trunk to our newly setup 3CX system. I can make outgoing call but when I try to dial in from external, my external phone got disconnected before my extension started to ring. I captured the log below from server showing device not identified so on and the incoming call was terminated. Is there some one able to explain that and advice how to fix it?

    Log:

    16:01:40.287 [CM503008]: Call(46): Call is terminated
    16:01:40.177 [CM503007]: Call(46): Device joined: sip:6688@192.168.0.144:5060
    16:01:40.162 [CM503007]: Call(46): Device joined: sip:10001@192.168.0.3:5060
    16:01:33.737 [CM505001]: Ext.6688: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA962-6.1.5(a)] PBX contact: [sip:6688@192.168.0.2:5060]
    16:01:33.737 [CM503002]: Call(46): Alerting sip:6688@192.168.0.144:5060
    16:01:33.644 [CM503025]: Call(46): Calling Ext:Ext.6688@[Dev:sip:6688@192.168.0.144:5060]
    16:01:33.612 [CM503004]: Call(46): Route 1: Ext:Ext.6688@[Dev:sip:6688@192.168.0.144:5060]
    16:01:33.612 [CM503010]: Making route(s) to <sip:6688@192.168.0.2:5060>
    16:01:33.597 [CM503001]: Call(46): Incoming call from 61514567@(Ln.10001@Patton4960) to <sip:6688@192.168.0.2:5060>
    16:01:33.581 [CM503012]: Inbound office hours rule (Sara) for 10001 forwards to DN:6688
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,109
    Likes Received:
    329
    Are you able to make calls to Ext 6688 internally? Extension to extension?
     
  3. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    "Device info: Device Not Identified: User Agent not matched" means that the PBX has no any additional information about this device. Nothing more.
    It is not the reason to terminate call.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,109
    Likes Received:
    329
    The call has moved to the point where it has "joined" the trunk and line, which is normal to that point. A "verbose" 3Cx log may show that a message has been returned from the set that 3CX doesn't like and the reason for the termination. That was why I asked if normal, internal calls completed to the extension successfully.
     
Thread Status:
Not open for further replies.