Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Unanswered Calls

Discussion in '3CX Phone System - General' started by hornetsoft, Feb 17, 2013.

Thread Status:
Not open for further replies.
  1. hornetsoft

    Joined:
    Nov 6, 2009
    Messages:
    16
    Likes Received:
    0
    When I run a extension statistics report on a particular extension I get a huge number for one particular user who does not have a deskphone and only uses 3CXPhone and is only a part time user we just cannot see how its so high
     
  2. lneblett

    lneblett Well-Known Member

    Joined:
    Sep 7, 2010
    Messages:
    2,086
    Likes Received:
    64
    I am sorry, is there a question here? What forms the basis for your concern? What is the set-up, what is the expectation? Being part time, maybe calls are being routed full-time, so the unanswered call ratio is ( and should be) high.

    You gave no details, merely an opinion.
     
Thread Status:
Not open for further replies.