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unidentified incoming call

Discussion in '3CX Phone System - General' started by Enrique, Aug 7, 2010.

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  1. Enrique

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    I downloaded and installed the Free version of the PBX and I am testing it using 3cx Softphone and a VOIP Router with 2 analog extentions. Calls within extention work fine (between softphone and analog phones),outbound calls with 3cx softphone also work OK, but I cannot place a outbound calls from extention conected to the router (192.168.1.10) ... on 3cx debug sreen says "unidentified incoming call ..". (Server´s IP is 192.168.1.100 )

    10:33:12.090 [CM502001]: Source info: From: "Inalambrico"<sip:11@192.168.1.10>;tag=00D0E9020C41_T5294189_1587<sip:00541147472301@192.168.1.100>
    10:33:12.090 [CM503013]: Call(61): Incoming call rejected, caller is unknown; msg=SipReq: INVITE 00541147472301@192.168.1.100 tid=_00D0E9020C41_T0050C879_1589 cseq=INVITE contact=11@192.168.1.10:5060 / 2008131 from(wire)
    10:33:11.968 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:00541147472301@192.168.1.100 SIP/2.0
    Via: SIP/2.0/UDP 192.168.1.10:5060;branch=z9hG4bK_00D0E9020C41_T0050C86D_1588
    Max-Forwards: 70
    Contact: <sip:11@192.168.1.10:5060>
    To: <sip:00541147472301@192.168.1.100>
    From: "Inalambrico"<sip:11@192.168.1.10>;tag=00D0E9020C41_T5294189_1587
    Call-ID: CALL_ID18_00D0E9020C41_T5294189@192.168.1.10
    CSeq: 2008130 INVITE
    Session-Expires: 1800
    Allow: ACK, BYE, CANCEL, INVITE, NOTIFY, REFER, DO, UPDATE, OPTIONS, INFO
    Supported: timer
    User-Agent: ACT G81022MSTA-01.07.07 (Aug 20 200800D0E9020C41
    Content-Length: 0
    Remote-Party-ID: <sip:11@192.168.1.10>;screen=yes;party=calling;privacy=off;id-type=subscriber

    I would appreciatte some help.
    Tks.
    Enrique
     
  2. leejor

    leejor Well-Known Member

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    You may be having a problem using a router (as your system router) with inbuilt ATA devices. As these as generally designed to be used with a VoIP provider on the Internet, the ATA portion is usually on the WAN side of the router not the LAN side. This has come up in the past. Unless the options on your router allow you to change this you may have to use another router to "run" your network and the plug the ATA router (WAN side) into it (LAN port) so that the FXS ports are now behind your other router.

    The possible alternative is to allow them to acquire a public IP (not a fixed internal IP) and treat them as if they are "remote" extensions (STUN enabled). That may, or may not work.
     
  3. Enrique

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    ok ... I now configured ATA extentions as remote extentions (and deleted Gateway) and still can´t dial outbound. 3cx Log now is :

    01:41:01.217 Requests rate from IP 192.168.1.10 is too high! Blacklisted for 112 seconds
    01:41:01.217 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:00541147472301@192.168.1.100 SIP/2.0
    Via: SIP/2.0/UDP 192.168.1.10:5060;branch=z9hG4bK_00D0E9020C40_T009868A0_13
    Max-Forwards: 70
    Contact: <sip:11@192.168.1.10:5060>
    To: <sip:00541147472301@192.168.1.100>
    From: "Inalambrico"<sip:11@192.168.1.10>;tag=00D0E9020C40_T9988256_12
    Call-ID: CALL_ID1_00D0E9020C40_T9988256@192.168.1.10
    CSeq: 9976276 INVITE
    Session-Expires: 1800
    Allow: ACK, BYE, CANCEL, INVITE, NOTIFY, REFER, DO, UPDATE, OPTIONS, INFO
    Supported: timer
    User-Agent: ACT G81022MSTA-01.07.07 (Aug 20 200800D0E9020C40
    Content-Length: 0
    Remote-Party-ID: <sip:11@192.168.1.100>;screen=yes;party=calling;privacy=off;id-type=subscriber

    01:41:01.216 [CM302001]: Authorization system can not identify source of: SipReq: INVITE 00541147472301@192.168.1.100 tid=_00D0E9020C40_T009868A0_13 cseq=INVITE contact=11@192.168.1.10:5060 / 9976276 from(wire)
    01:39:01.470 [CM504001]: Ext.12: new contact is registered. Contact(s): [sip:12@192.168.1.10:5060/12]
    01:39:01.449 [CM504001]: Ext.11: new contact is registered. Contact(s): [sip:11@192.168.1.10:5060/11]
    01:38:53.046 [CM504002]: Ext.12: a contact is unregistered. Contact(s): []
    01:38:53.026 [CM504002]: Ext.11: a contact is unregistered. Contact(s): []
    01:34:38.916 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.100:5060
    01:32:52.169 [CM502001]: Source info: From: "Inalambrico"<sip:11@192.168.1.10>;tag=00D0E9020C40_T9939327_19<sip:00541147472301@192.168.1.100>
    01:32:52.168 [CM503013]: Call(4): Incoming call rejected, caller is unknown; msg=SipReq: INVITE 00541147472301@192.168.1.100 tid=_00D0E9020C40_T0097A98B_21 cseq=INVITE contact=11@192.168.1.10:5060 / 9926873 from(wire)
    01:32:52.039 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:00541147472301@192.168.1.100 SIP/2.0
    Via: SIP/2.0/UDP 192.168.1.10:5060;branch=z9hG4bK_00D0E9020C40_T0097A97F_20
    Max-Forwards: 70
    Contact: <sip:11@192.168.1.10:5060>
    To: <sip:00541147472301@192.168.1.100>
    From: "Inalambrico"<sip:11@192.168.1.10>;tag=00D0E9020C40_T9939327_19
    Call-ID: CALL_ID3_00D0E9020C40_T9939327@192.168.1.10
    CSeq: 9926872 INVITE
    Session-Expires: 1800
    Allow: ACK, BYE, CANCEL, INVITE, NOTIFY, REFER, DO, UPDATE, OPTIONS, INFO
    Supported: timer
    User-Agent: ACT G81022MSTA-01.07.07 (Aug 20 200800D0E9020C40
    Content-Length: 0
    Remote-Party-ID: <sip:11@192.168.1.100>;screen=yes;party=calling;privacy=off;id-type=subscriber

    --------------------------------
    ATA Ip is 192.168.1.10 and the 3cx Server Ip is 192.168.1.100

    Is there anything else I could do now ???
    Tks
     
  4. leejor

    leejor Well-Known Member

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    I'm not sure if this is going to work. For the extensions to work "remotely" they should not be registering with a private IP they should have STUN enabled and be "showing" a public IP and port number. How will you call out without the Gateway?

    This is how you should probably have it set up... Modem-->router-->3CX PC
    -->Router/ATA--->phones

    The router with the ATA should be behind another router, if so then the extensions are NOT remote.

    Remote would be like this... Modem---> Switch--->router/ATA(first public IP)--->phones
    --->router (second public IP)---3CX PC


    Then you would let the ATA pick up a public IP (no STUN needed, hopefully) for the two lines, if it shares one IP then make sure each line has a different port number
     
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