Unknown phone

Discussion in '3CX Phone System - General' started by loctrang, Sep 23, 2010.

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  1. loctrang

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    I have an Unknown Phone listed in Phone configuration menu. How can I remove the unknown phone since it caused a confliction for another phone provision? You can see on the attachment, the unknown phone and snom 370 have the same MAC, so it did not let the snom 370 to register correctly using provision. Please advise. Thanks,
     

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  2. LeonidasG

    LeonidasG Support Team
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    The 2 Phones cannot have the same MAC.
    Even if you found a way to "remove" it from the list, that does nothing to solve your conflict problem since the phone is still connected to the network.

    As i see you don't have all that many phones, i'd say it's worth going around and checking which phone is causing the conflict you're talking about.
     
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  3. bluespiderit

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    as the mac is duplicated from the SNOM I'd hazard a guess that that phone is the culprit.
    I would remove the snom phone from the system and start again, that should remove the duplication.
     
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  4. LeonidasG

    LeonidasG Support Team
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    It's most definitely the Snom phone that's causing the duplication because Snoms send a Multicast message on the network, so when the PBX sees the multicast it adds them to the Phone's list.
    Maybe he has multiple accounts configured on the Phone, but no extension on the PBX for that account to register to?
     
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  5. loctrang

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    Here is the list that I have tried:
    - Remove all identities from the Snom phone (the one has the same MAC caused conflicting)
    - Reset all values on that Snom phone
    - Disconnect the Snom phone from the network
    - Disconnect all the phones from network (for the safe side)
    - Restart 3CX server

    However the Unknown phone still exists in the phone menu.

    FYI, the problem started when I changed the IP (provisioning) and Ext of that Snom phone from an old IP (10.10.10.97) and an old ext (297) to a new IP (10.10.10.51) and a new ext (207). So, anytime now when I reboot the Snom phone, it still registered automatic with ext 297 (which is no longer existed in the system).
     

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  6. loctrang

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    Any one have a clue?
     
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